Job summary
- Main area
- Emergency Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 290-MIC-1128
- Employer
- Imperial College Healthcare NHS Trust
- Employer type
- NHS
- Site
- Charing Cross Hospital
- Town
- London
- Salary
- £27,948 - £29,468 pa inclusive
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
Employer heading
SDEC administrator
Band 3
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
An exciting opportunity has arisen to join our team of administrators in the Charing Cross Hospital Same Day Emergency Care (SDEC), providing support to patients, clinicians, nurses, and managers.
As an SDEC administrator you will be the first point of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will need to be diligent as you will be responsible for registering all patients correctly. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.
The post also involves creating close working relationships with services outside of the Emergency Department, such as with the London Ambulance Service paramedics, the ICT department, and staff from the Urgent Treatment Centre.
You will have the chance to develop your administrative skills through a programme of structured appraisals, support and development.
We are looking for a compassionate and collaborative team member who is passionate about the NHS and wants to support our improvement intiaitives.
Please note this is a full time position working shift patterns including weekends, nights and bank holidays
Main duties of the job
The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical teams in the Emergency Department and Same Day Emergency Care (SDEC) service. This is to include accurately registering patient attendances and updating details onto the hospital databases. They will also be required to assist in any enquiries from internal or external agencies
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
- Good general education
Desirable criteria
- GCSE Maths
Experience
Essential criteria
- 1 year experience working in an office environment
- Experience of working in a customer focus environment
Desirable criteria
- Experience of working in a healthcare setting
Skills/knowledge/ abilities
Essential criteria
- Good communication skills
- Methodical and accurate
- Keyboard skills
Desirable criteria
- Organisational skills
- Knowledge of Cerner and/or Adastra ICT systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hafza Abdirahman
- Job title
- Business Manager.
- Email address
- [email protected]
- Additional information
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