Job summary
Employer heading
Lung Function Team Administrator
Band 3
Job overview
An opportunity has arisen for a suitably qualified and enthusiastic person to work as part of the Respiratory Physiology team to provide comprehensive administrative support specifically for the Sleep and Home Oxygen Assessment services. You will be required to work across both of our hospital sites, working within the Respiratory Centre at New Cross Hospital, Wolverhampton and Cannock Chase Hospital, Cannock. You will be working directly with the respiratory physiologists and the home oxygen assessment team. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions, and acting in accordance with departmental and trust policy. Previous experience of working in an Administrator role would be preferable. Ideally you will also have experience working within a clinical setting.
Main duties of the job
To provide a comprehensive administrative support service to the Respiratory Physiology team, specifically the Sleep and Ventilation and Home Oxygen Service for Assessment and Review (HOSAR) services, ensuring the highest level of confidentiality is always maintained. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions and acting in accordance with departmental and trust policy.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Day to day management of the sleep and ventilation service, supporting telephone queries, booking appointments, and the issue of CPAP consumables. Manage CPAP review appointments either at 4 weeks post initiation of treatment, virtually at 12 months and face to face/telephone reviews every 2 years. Day to day administrative support for the Home Oxygen Assessment service, answering telephone queries, booking appointments, issuing ALERT information, scanning O2 order safety forms onto clinical web portal. To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. Can sometimes be of an urgent nature involving safeguarding. Respond positively and promptly to enquiries and problems received from patients, clinical staff, and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies. To accurately create records and update patient related information onto the computerised Patient Administration System (PAS) and clinical web portal. To manage and process data collection and inputting via locally built sleep and ventilation and oxygen service databases, record CPAP consumable use for CCG cross charging purposes, Regular review and production of oxygen concordance reports identifying over or under users of oxygen therapy to the HOSAR lead physiologist. Photocopying, scanning, enveloping and dealing with post as required by Team. Any other duties commensurate with post as requested.
Person specification
Qualifications
Essential criteria
- Significant experience working in an administrator role ideally working within in a clinical setting
Desirable criteria
- NVQ level III or equivalent qualifications
- Completed year 2 of apprentice scheme
- Significant office / administrator experience
Experience and Skills
Essential criteria
- Significant experience working in an administrator role ideally working within in a clinical setting
Desirable criteria
- Basic knowledge or experience of home oxygen assessment service administration roles
- Basic knowledge or experience of sleep and ventilation service administration roles
- Has a basic understanding of CPAP and CPAP consumables
- Has skills and experience in the use of databases, either locally built or job specific databases
Communication Skills
Essential criteria
- Able to communicate with various levels of staff
- Can work as part of a team or independently
- Demonstrates good verbal and written skills
- Ability to use tact and empathy
Desirable criteria
- Good IT skills
Documents to download
Further details / informal visits contact
- Name
- Andrew Pritchard
- Job title
- Clinical Services Manager
- Email address
- [email protected]
- Telephone number
- 01902 695061
If you have problems applying, contact
- Address
-
Building 12
New Cross Hospital
Wolverhampton Road
Wolverhampton
WV10 0QP
- Telephone
- 01902 481900
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