Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Working pattern to be confirmed.)
- Job ref
- 387-SPS-3807-LH-B
- Employer
- University Hospitals Bristol and Weston NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Haematology and Oncology Centre, Administration Office
- Town
- Bristol
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 23/05/2024 23:59
Employer heading
Clinical Nurse Specialist Administration Support
Band 3
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
An exciting opportunity has arisen for a Band 3 Administrator to work with the Neuro-Oncology Clinical Nurse Specialist team in Bristol Haematology and Oncology Centre.
The successful candidate will have strong administration and organisational skills to be able to support and be an integral member of the team, ensuring the efficient running of the service, along with supporting patients undergoing treatment and follow-up for Neuro-oncology Cancer ensuring that their appointments and queries are managed.
This role will involve communication with patients and carers, the wider Patient Services team (Treatment Schedulers, Outpatient Coordinators, Medical Secretaries and Clerical Officers), the wide MDT and other specialist services to allow the team to case manage and deliver a well coordinated pathway of care to those accessing the service.
If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.
Main duties of the job
- First port of call for telephone queries for CNS team.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
- Typing of all CNS clinic and correspondence letters and filing
- Assist with preparation of the Outpatient clinics, liaising with other Trusts/ departments, chasing results and reports in time for clinic appointments.
- Liaising between trusts to chase scan appointments and to obtain test results in time for clinic appointments.
- Data collecting and recording on local systems.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Aptitudes
Essential criteria
- Methodical and reliable, with attention to detail and accuracy
- Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
- Capacity to adopt changes to working practices quickly
- Self-motivated, enthusiastic and approachable
- Exhibit diplomacy and interpersonal skills with ability to interact with people of all levels and background
- Professional in appearance and approach
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face-to-face and on the phone
- Fast and accurate typing speed
- Proven ability to work to appropriate quality standards and meet tight deadlines
- Ability to work with, and support, a range of staff
- Demonstrate excellent organisational and administrative skills
- Proven ability to make decisions as well as use own initiative
- Excellent knowledge of Microsoft Office applications
- Ability to be flexible and adaptable to work demands
- Excellent written/ verbal communication and interpersonal skills
- Strong customer focus
- Ability to deal appropriately with sensitive and confidential information
- Willingness to learn new systems
- Committed to own personal development
- Demonstrate a working knowledge of patient information systems
- Ability to prioritise ensuring effective and efficient workload completion
- Knowledge of medical, anatomical and oncological/ haematological terminology
Knowledge and Experience
Essential criteria
- NHS experience in administrative and clerical departments/ or similar secretarial/ administrative experience in a busy customer focussed department
- Experience of dealing with the public both on the telephone and in public
- Experience of working as part of a team and on own initiative
Desirable criteria
- Comprehensive knowledge of medical record procedures and hospital information systems
- Experience of the patient administration system (Medway)
- Experience of working with the Somerset Cancer Register
Qualifications
Essential criteria
- 5 GCSEs level (or equivalent) in English Language and/ or Maths
- IT skills or qualifications to ECDL/ RSA standard
- Word processing RSA III or equivalent experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- George Greatbanks
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 01173420904
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