Job summary
- Main area
- Paediatric Dietetics
- Grade
- Band 3
- Contract
- Fixed term: 9 months (Until March 31st 2025)
- Hours
- Part time - 30 hours per week
- Job ref
- 387-WC-6980-NG
- Employer
- University Hospitals Bristol and Weston NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Royal Hospital for Children
- Town
- Bristol
- Salary
- £22,816 - £24,336 pro rata
- Salary period
- Yearly
- Closing
- 26/05/2024 23:59
- Interview date
- 07/06/2024
Employer heading
Dietetics Team Administrator
Band 3
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
Job overview
We are recruiting to 0.6 WTE (22.5hours) position; Team Administrator
This is a temporary post until March 2025.
The position is based in the Nutrition and Dietetic Department at The Bristol Royal Hospital for Children.
The post requires competency with keeping databases up to date, letter and document typing, minute taking and a good knowledge of video conferencing packages and Microsoft Windows. The work environment is a busy and sometimes demanding environment but is supported by a multidisciplinary team. The role requires flexibility, responsiveness, and a good team player.
Main duties of the job
- Escalate patient queries, and general issues to the role’s line manager or relevant clinical staff as appropriate.
- Using the email system to support smooth communication within the dietetic and Speech and language therapy departments in addition with ancillary personnel.
- Carrying out a range of routine clerical activities such as answering the telephone and distributing telephone messages; photocopying, disposal of confidential material; collecting and despatch of post as required; lamination and scanning of documents.
- Act as a supportive and adaptable team member and assisting with the work of other team members to include providing annual leave/sickness cover for colleagues as and when required.
- To show a caring and professional approach towards patients, relatives, and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.
- Assist with the inputting of patient data onto the computer system.
- To manage patient communications via telephone and use Trust systems to create letters, emails, and text reminders.
Please refer the job description for more duties & responsibilities.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
Essential criteria
- Clerical / administrative experience
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives, and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable criteria
- Working knowledge of admission policies and procedures
Aptitudes
Essential criteria
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Qualifications and Training
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mrs Adele Stevens
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0117 342 8218
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