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Job summary

Main area
Receptionist & Clerical Officer
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday, Tuesday, Wednesday, Thursday and Friday 9am - 5pm)
Job ref
387-DT-5057-TJ
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Infirmary
Town
Bristol
Salary
£22,383 pa pro rata
Salary period
Yearly
Closing
21/05/2024 23:59

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Receptionist / Clerical Officer

Band 2

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services.  We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient centred service.

Key experience you will need to apply for the role:

- Previous experience of being an initial point of contact for patients 

- The ability to communicate effectively both via telephone and in person

- Appetite to learn and develop 

- IT literate.

- Previous experience using Medway or other patient administration system is desirable 

This advert may close early if we sufficient number of applications.

Main duties of the job

The post holder will work within University Hospitals Bristol (Bristol Royal  Infirmary and St Michaels Hospital)and be responsible for providing a welcoming and efficient service as the patient’s first point of contact with the hospital. This will include greeting and signposting patients and relatives, processing patients using the Patient Administration System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department. 

Manage patient communications via telephone and Trust  systems to create letters and emails.

Some work will be in a back office away from reception.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities and Person Specification, please refer to the job description document attached to this vacancy.

 

Person specification

Qualifications

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Knowledge & Experience

Essential criteria
  • Clerical/administration experience including filing and/or reception
Desirable criteria
  • Previous reception experience in a healthcare or public setting
  • Previous NHS experience

Skills & Abilities

Essential criteria
  • Excellent/professional telephone /reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareTime to changeStep into healthPride In Veterans

Documents to download

Apply online now

Further details / informal visits contact

Name
Susan Hedges
Job title
Team Leader
Email address
[email protected]
Telephone number
0117 342798
Additional information

Susan  Thorne - Team Leader 0117 342 6850

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