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Job summary

Main area
TIA Service
Grade
Band 3
Contract
Fixed term: 12 months
Hours
15 hours per week (Part time hours available)
Job ref
387-M-2938-LH
Employer
University Hospitals Bristol and Weston NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Infirmary
Town
Bristol
Salary
£22,816 - £24,336 pa / pro rata
Salary period
Yearly
Closing
21/05/2024 10:00
Interview date
28/05/2024

Employer heading

University Hospitals Bristol and Weston NHS Foundation Trust logo

Clinic Co-ordinator - TIA Service

Band 3

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values

Job overview

An exciting opportunity has arisen in Bristol to work as part of the BNSSG Transient Ischaemic Attack (TIA) Service which will operate at the Bristol Royal Infirmary (BRI). 

We are looking for an organised and diligent person, who would like to make a difference to patient care, ensure that patients are treated in a timely manner and provide administrative support to an efficient TIA Service across BNSSG.

Are you someone with admin or customer service experience? Or are you currently an NHS employee looking for progression or a change in direction? This could be just the role you are looking for. We would welcome applications from candidates interested in part-time hours. Please contact us for further information. 

Additional working pattern details: Requirement to work some weekends as part of a rota (1 in 4). Required start time: 8.00am.

Provisional Interview Date: Tuesday 28th May 2024

Main duties of the job

This role requires you to have responsibility for coordinating a comprehensive and efficient TIA clinic service.  This will include booking patients into clinic, arranging tests as requested by the clinician, and data upload onto the Trust’s Patient Administration System (PAS).

The successful candidate will possess the skills and key competencies to support the needs of the department, as stipulated in the person specification.

You will be required to have a professional and mature working attitude and have patient care as your primary concern.

If you are a motivated team member and would like to join our supportive team, we would welcome your application.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person specification

Qualifications and Training

Essential criteria
  • Educated to GCSE grade C or above (or equivalent) in English Language and Maths
  • Business and Admin level 3 NVQ or equivalent experience

Knowledge and Experience

Essential criteria
  • Clerical / administative experience in a healthcare / public setting
  • Experience of dealing with the public, both on the telephone and in person
Desirable criteria
  • Previous NHS experience
  • Experience of using a Patient Administration System

Aptitudes

Essential criteria
  • Supportive
  • Respectful
  • Innovative
  • Collaborative

Skills and Abilities

Essential criteria
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to work on your own, using your own initiative, if required
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Effective organisational skills
  • Attention to detail
Desirable criteria
  • Working knowledge of outpatient policies and procedures

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareTime to changeStep into healthPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Helen Bowden
Job title
Deputy Specialty Manager
Email address
[email protected]
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