Job summary
- Main area
- Medicine
- Grade
- Band 4
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 430-MED1514A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Haematology Admin (Dept)
- Town
- Milton Keynes
- Salary
- £25,147 - £27,596 Per annum
- Salary period
- Yearly
- Closing
- 24/05/2024 23:59
Employer heading
Patient Pathway Co-ordinator
Band 4
Job overview
Patient Pathway Co-ordinator
Department: Cancer and Haematology CSU
Band 4 £25,147 - ££27,596 per annum, pro rata if part-time
Hours: 37.5 hours per week
A full time one year fixed term post or secondment to cover maternity leave, all MKUH roles will be considered for flexible working
We are seeking to appoint an enthusiastic patient pathway co-ordinator to join the haematology administrative teams. This is a busy role and the successful applicant will be a team players with excellent organisational and communication skills.
You will need to be flexible and adaptable to deliver a range of administrative duties.
Interview date: w/c 03 June 2024
Main duties of the job
- To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients.
- To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.
- To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
- To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
- To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
- Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.
Working for our organisation
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
- Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
- Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.
- Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and SOPs.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.
- Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
- Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations.
- Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality.
- Ensure details of patients to be admitted are entered onto CRS.
Please refer to the Job Description for further details
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English at GCSE (Grade C or above) or equivalent
- Good standard of spoken English
- Strong IT skills Word/Excel to NVQ level 3 or equivalent.
Desirable criteria
- Typing qualification or equivalent experience.
- ECDL qualification or equivalent.
- First line management qualification or relevant supervisory experience.
Experience
Essential criteria
- Relevant secretarial / administration experience working within a clinical environment.
- Experience of using IT / patient data systems.
- Ability to accurately input and retrieve information on a computerized system, whilst adhering to complex local and national policies and guidelines.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature.
Desirable criteria
- Demonstrate the ability to delegate tasks and supervise outputs.
- Worked within a hospital environment.
Skills
Essential criteria
- Effective verbal and written communication skills / good telephone manner.
- Experience of working in a team and developing effective working relationships with staff at all levels.
- Evidence of working under pressure to deadlines and dealing with difficult situations eg, patients and public.
- Organisational skills and ability to prioritise workload.
- Good attention to detail.
- Take responsibility for own actions, behaviours and achievements of work objectives and goals.
- Manage and interpret data correctly to inform decision making.
- Knowledge of medical terminology.
Personal and people development
Essential criteria
- Must be able to work as a team member.
- Flexible and positive approach to working.
- Professional attitude and appearance and demonstrate courtesy at all times.
- Stay composed with conflicting priorities.
Communication
Essential criteria
- Good communication skills in all circumstances.
- Ability to communicate sensitively.
Specific requirements
Essential criteria
- Able to perform the duties of the post with reasonable aids and adaptations
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Margaret Pickard
- Job title
- Operational Manager, Medicine
- Email address
- [email protected]
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