Job summary
Employer heading
Private Patients Officer
Band 4
Job overview
We are seeking a Private Patients Officer to come and support the Paying Patients Team at CUH.
Paying Patients incorporates the Private Patients Team, the Overseas Visitors Team, and a small dedicated Credit Control Team; all of which is focused on delivering non-NHS income to support the Trust’s financial sustainability.
The Private Patients Officer supports the professional administrative service provided by the Paying Patients Unit to all users including patients, relatives, consultants, and colleagues and ensures all income from private activity is correctly identified, charged and collected.
You will be motivated, self-driven, have good attention to detail with excellent communication and organisational skills and confidence with Microsoft Office software including Excel.
This is an interesting and challenging role which offers the post-holder the opportunity to directly contribute to service and process development and work with stakeholders across the Trust, and externally.
Main duties of the job
The post holder will help to maximise the Trust’s potential to carry out private patient activities;
Raise invoices accurately.
Liaise with all stakeholders including consultants and insurance companies to ensure authorisation for payment is secured for all private patients’ activities.
Work collaboratively with all internal and external stakeholder to ensure swift and effective resolution of queries to avoid income loss.
Working for our organisation
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on 5th May 2024
Interviews are due to be held on 24th May 2024
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 4 / Business Admin / Accounting Technician (AAT) or equivalent
Desirable criteria
- MS Excel and other MS Office Packages
- Evidence of continuous professional development
Experience
Essential criteria
- Experience of working in the NHS or private healthcare sector
- Experience of working in a busy clerical/office environment
- Data entry experience and documentation
- Significant customer service experience
- Experience of dealing with difficult situations and confrontations
- Experience of Microsoft office IT packages – particularly Excel
- Secretarial / administrative experience
- Prioritising, planning and organising own tasks.
- Experience of producing documents to a high standard
Desirable criteria
- Experience of billing for private healthcare treatment
- Experience of working with medical records and/or EPIC
- Experience of working with finance systems and/or Oracle.
- Experience of liaising with external stakeholders such as insurance companies
Knowledge
Essential criteria
- Understanding of confidentiality, data protection and information governance
- Sound knowledge of office procedures
- Understanding of customer service
Desirable criteria
- Understanding of private patient policies within the NHS
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems
- Knowledge of Medical Terminology
- Awareness of NHS targets and Trust priorities
Skills
Essential criteria
- Ability to work as part of a team
- Excellent communication skills including telephone, email and face to face
- Ability to multitask, prioritise, organise and manage own time keeping to schedule and deadlines
- Ability to use own initiative and work autonomously and under pressure.
- Ability to communicate service-related information to all stakeholders (managers, colleagues, consultants, clients and families).
- Ability to show attention to detail and accuracy and ability to demonstrate sound judgment.
- Ability to provide/receive complex or sensitive information relevant to the post to/from stakeholders.
- Ability to store and safeguard confidential documents
Additional Requirements
Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rashmi Mittal
- Job title
- Senior Private Patient Officer
- Email address
- [email protected]
- Telephone number
- 07562168917
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