Crynodeb o'r swydd
Teitl cyflogwr
Administrator
Band 3
Trosolwg o'r swydd
Previous applicants need not apply.
We are currently looking to recruit an enthusiastic and motivated administrator to be part of a dynamic administration team based in Kingfisher House, Huntingdon / Brookfields Hospital, Cambridge. This particular role is within the Older Peoples Mental Health team and will be supporting the nurses, Psychiatrists and Psychologists.
The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues.
We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.
If this sounds like what you are looking for then we have a great opportunity that you might be interested in. The role of the Older People's Mental Health Administrator is varied, challenging, and rewarding and a steppingstone to progression within the OPMH team.
Prif ddyletswyddau'r swydd
The post holder will provide a comprehensive administrative service within their team.
Word processing of all forms of correspondence, reports and summaries that are required by the team.
Using digital dictation to type letters.
Undertake diary management for clinicians and/or managers, as required.
Organise clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user
notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track
and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information
and signposting as requested and appropriate. Deal with difficult callers in a calm and effective manner.
Undertake training of new staff as directed by Line Manager and/or other managers.
Gweithio i'n sefydliad
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well
as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic &
Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from underrepresented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria.
Please refer to the attached job description and person specification for full details of responsibilities
To maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.
To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this.
To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area.
To comply with all relevant Trust policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety
and Confidentiality of Information and to be aware of any changes in these.
To comply at all times with the Trust’s Information Governance related policies.
Staff are required to respect the confidentiality of information about staff, patients and Trust business and in particular the confidentiality
and security of personal identifiable information in line with the Data Protection Act.
All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended
Manyleb y person
Education / Qualifications
Meini prawf hanfodol
- Educated to GCE/GCSE standard.
- NVQ Level 2 in Administration or equivalent
- Good command of written English.
Experience
Meini prawf hanfodol
- Experience of working in a busy and demanding office/customer facing environment
- Experience of planning and organising own workload and of staff within own span of control
Meini prawf dymunol
- Previous experience of working in an NHS office environment
Skills & Abilities
Meini prawf hanfodol
- Excellent customer care skills
- Good organisational skills
- Excellent telephone manner
- Ability to work under occasional pressure/stress
- Ability to work as part of a team
- Good IT skills (MS Office)
Meini prawf dymunol
- Knowledge of Data Protection Act
Knowledge & Understanding
Meini prawf hanfodol
- Understanding of confidentiality and the importance of maintaining confidentiality for patients
Other
Meini prawf hanfodol
- Positive approach to older people
- Willingness to embrace integrated model and new ways of working
- Willingness to be flexible in approach and attitude
- May be required to travel and work between teams, where necessary
- Recognise people’s right to privacy and dignity, treating every person with respect
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Catherine Law
- Teitl y swydd
- Senior Administrator
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Cambridgeshire and Peterborough NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector