Crynodeb o'r swydd
Teitl cyflogwr
Pathway Support
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities.
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Trosolwg o'r swydd
An exciting opportunity has arisen for an enthusiastic, flexible, and motivated individual to join our Endoscopy administration team in a Pathway Support role on a permanent basis.
You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
To provide an efficient Endoscopy waiting list service to the consultants and their teams working flexibly with or alongside waiting list staff, consultants and other teams as required. Covering the reception area will also be part of this role.
You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.
The hours of work will be 37.5 hours per week, to be worked Monday - Friday between 8.30am - 5pm. and work Saturdays 7.30-15.30 on a rota basis
Prif ddyletswyddau'r swydd
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and
professional manner . - Admitting and discharging patients.
- An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
- Input patient information onto the various IT systems.
- Prepare and print daily waiting lists as appropriate.
- Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
- Ensure that notes are prepared and available prior to the patient episode or admission.
- Responsible for preparing the notes ready for scanning .
- Liaise effectively with wards and departments within the hospital.
- To escalate any urgent problems to a senior manager.
- Undertake necessary training as and when required by the Trust.
Closing date of applications: 21 May 2024
Interview date: 4 June 2024
Gweithio i'n sefydliad
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts about our Trust:
- We see on average 4810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Manyleb y person
Education and Knowledge
Meini prawf hanfodol
- GCSE 9-4 A-C or equivalent
- IT literacy
Meini prawf dymunol
- Hospital Administration system
experience and Knowledge
Meini prawf hanfodol
- At least 2 years experience in an administration role
- Customer Service experience
- Knowledge of Microsoft packages
Meini prawf dymunol
- An understanding of the patient access policy
Skills and ability
Meini prawf hanfodol
- Ability to work to deadlines
- Be able to work as part of a team
- Be able to manage your own work load
Communication
Meini prawf hanfodol
- Be able to communicate effectively using written,face to face and the telephone
Values and behaviours
Meini prawf hanfodol
- Be a team player
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Diane Cotter
- Teitl y swydd
- Team Leader
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01332 785706
- Gwybodaeth i gefnogi eich cais
Sarah Jordan
01332 788849
Rhestr swyddi gyda University Hospitals of Derby and Burton NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector