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Reception Duties

·       To receive and welcome patients and relatives to the department and direct to the waiting area.

·       Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.

·   When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.

·       Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.

·       Completion of the assault screen for external auditing.

·       Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.

·       Understand the process of booking in overseas patients.

·       Using EDDI to record and audit data for patients referred by 111.

·       Use SALUS to print wristbands.

·       Use SALUS for the transfer/discharge of patients.

·       Book in unknown patients using the unknown patient process.

Ambulance Corridor

·       Postholder must be prepared to witness distressing situations

·       Book in patients on an ambulance corridor, working with colleagues from SWAST to obtain the correct information. Ensuring ambulances are booked in within a 15 minute target.

·       Pre-register patients suffering from stroke symptoms.

·       Pre-register patients categorised by a clinician as either an ED, hospital, or code red trauma.

Referral/Waiting List Management

·       Book fracture clinic appointments

·       Book ENP return clinics

·       Processing referrals including red top referrals for onward patient care.

·       Outpatient waiting lists

Other Administrative Duties

·       Use the bleep system to liaise with security for patients who are at risk of harming themselves or others

·       Use the bleep system to bleep specialties around the hospital for patients who have been referred from an external clinician.

·       Book contract taxis for patients

·       Book hospital transport for patients using SALUS

·       Deal with telephone enquiries into the department from patients, anxious relatives, and clinical staff and transfer as appropriate.

·       To assist with the training of new colleagues

·       Deceasing patients on iPM.

·       Awareness of the protocol for emergency computer system downtime.

·       Contact IT for any issues regarding software/hardware

Clinical Records Management

·       Scan and upload patient records to Nervecentre

·       Download and upload Ortivus records to Nervecentre

·       Print discharge summaries from SALUS and send to GPs

·       Check Docman and the SSRS spreadsheet for GP letter rejections and action as appropriate

·       Request hospital notes as requested

·       Return filing to Bush Park regularly

·       Filing of hospital notes

Confidentiality

·       Matters of a confidential nature, which your work brings you into contact with, particularly information relating to the diagnosis and/or treatment of patients may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality. 

Communications and Working Relationships

·       To communicate with the Emergency Services Multi-Disciplinary Team, other departments, outside callers, external agencies including the police and South West Ambulance Service, dealing with enquiries courteously and efficiently

For further details  please see attached JD&PS.