Crynodeb o'r swydd
- Prif leoliad
- Family Services & Surgery
- Gradd
- NHS AfC: Band 3
- Contract
- Parhaol
- Oriau
- Rhan-amser - 21 awr yr wythnos
- Cyfeirnod y swydd
- 405-24-IBD228GAST
- Cyflogwr
- Dorset County Hospital NHS Foundation Trust
- Math o gyflogwr
- NHS
- Gwefan
- Dorset County Hospital
- Tref
- Dorchester
- Cyflog
- £22,816 - £24,336 Pro Rata Per Annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 22/05/2024 23:59
- Dyddiad y cyfweliad
- 30/05/2024
Teitl cyflogwr
Inflammatory Bowel Disease Administrator
NHS AfC: Band 3
Outstanding Care, Outstanding Careers
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Trosolwg o'r swydd
To provide comprehensive administrative support to the IBD team in order to facilitate the smooth, efficient and effective running of all elements of the service.
The IBD Team provide professional advice & support to patients with IBD and this role will be a key support to the Lead IBD team administrator and some responsibilities of the Lead IBD administrator will occasionally be delegated to the post holder.
Prif ddyletswyddau'r swydd
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns
To pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals.
Make adjustments / cancellations to clinics on request to facilitate operational efficiency.
In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; forward referrals to other clinical teams/services.
Gweithio i'n sefydliad
Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset.
The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses and management support.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please refer to the attached detailed job description. The key result areas are:
To act as a primary point of contact for IBD patients contacting the helpline & IBD email service
To provide sound & informed advice for all non- clinical queries in a professional & considerate manner
To triage patients contacting these resources appropriately, gathering the information required to assist the nursing team in prioritising patient need
To ensure patients are booked appointments with an appropriate member of the team in a timeframe concurrent with their need
To provide a consistent, professional & reliable service accessible to all IBD patients
To signpost patients to support services & resources that will aid self-management of their IBD
To use tact and diplomacy when dealing with sensitive issues, using discretion and maintaining confidentiality at all times.
The post-holder will work closely with the all team members ensuring the delivery of a high quality service. This will require the utilisation of good secretarial, administrative, communication and interpersonal skills. The post holder will work under the supervision of the administrator and the wider clinical team.
Manyleb y person
Education and qualifications
Meini prawf hanfodol
- Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel, and other IT skills acquired through training and practical experience.
- RSA Stage 3 typewriting, word processing (or equivalent)
- 4 GCSE (C and above) or equivalent
- NVQ level 3 in office administration or equivalent
Knowledge and Experience
Meini prawf hanfodol
- Knowledge of Microsoft Office and Excel
- Knowledge of NHS intranet
- Previous Administrative experience
- Administration qualification
- Other relatable work experience
Gofynion ymgeisio
Bydd y swydd hon yn gofyn am gyflwyno Datgeliad i wirio am unrhyw gollfarnau troseddol sydd heb ddarfod.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Sarah Bridle
- Teitl y swydd
- Business Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01305 253789
Rhestr swyddi gyda Dorset County Hospital NHS Foundation Trust yn Nyrsio a bydwreigiaeth neu bob sector