Job vacancy: Technology Support Analyst, Provide CIC, Colchester

Job summary

Main area: Systems Technology Support Analyst
Grade: Band 4
Contract: Fixed term: 12 months
Hours: Full time - 37.5 hours per week
Job ref: 828-PROVIDE2834-A

Employer: Provide CIC
Employer type: NHS
Site: Provide HQ
Town: Colchester
Salary: £25,147 - £27,596 per annum
Salary period: Yearly
Closing: 06/05/2024 23:59

Technology Support Analyst

Band 4

Detailed job description and main responsibilities

Core Requirements

Promotes and assists in the implementation of procedures designed to attain and maintain compliance of the ISO27001 (BS7799) and other relevant IT standards. This will involve following and suggesting improvements to Information security processes that ensure compliance and accreditation with IT security best practice
Logging problems with national and local helpdesks and managing to satisfactory conclusion.
Providing user support on the Service Desk, ensuring all calls are logged and resolved or passed to a senior member of the team.
Creating training and information materials
Participating in Change Advisory Boards, making suggestions on improved ways of working.
Organising, booking and advertising Training Sessions.
Assisting in audits.
Acting as a first point of contact for customers and staff, dealing with telephone calls to the department, transferring them in a timely manner and taking messages.
Production of articles for inclusion in weekly and monthly communications to staff.
Organise meetings on behalf of others
Keep up to date with national guidance and Provide policies, highlighting any required changes to the department’s manager.
Maintaining user system accounts and permissions
Ensuring recording of all work in line with the organisations procedures, ensuring all work is appropriately approved and authorised through the change control processes.
Routinely checking data held on configuration items and ensuring this is kept up to date and all identified gaps are rectified.

Systems Speciality

Creating and assisting stakeholders with system process creation.
Making agreed updates to system configuration under the guidance of a senior member of the team.
Delivering training to end users.
Expert knowledge of Access Group Systems or other Health or Social Care systems.

Person specification

evidence experience

Essential criteria

Proven and demonstrated technical expertise

Desirable criteria

Industry Knowledge

evidance experince

Essential criteria

Demonstrated delivery of excellent customer experience

Desirable criteria

Working within an IT Support Team

FURTHER INFORMATION:

How will we contact you?

All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
If you wish to contact the HR Services Team, please do this via [email protected]
If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [email protected].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the HR Co-ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.