Job summary
- Main area
- MH Admin Entry Level
- Grade
- Band 3
- Contract
- Fixed term: 12 months (12 Months with the potential to extend)
- Hours
- 37.5 hours per week (Full time)
- Job ref
- 327-24-327-A
- Employer
- Gloucestershire Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Pullman Place
- Town
- Gloucester
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
MHICT Administrator - Band 3
Band 3
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Job overview
**1 x Fixed Term contract/secondment opportunity for up to 12 months with the potential to become permanent depending on circumstances**
Do you have excellent organisational skills and a compassionate demeanour? We are seeking a dedicated individual to join our team as Administrator, joining our friendly and supportive colleagues, in the Mental Health Intermediate Care Team.
The role will be in operation Monday – Friday 09:00 – 17:00.
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges, we invite you to apply.
Main duties of the job
The Mental Health Intermediate Care Team provide both the Talking Therapies service and a Mental Health Nursing service. Some of the care that our team provides to patients include, but are not limited to, are:
- Low and high intensity CBT therapy
- Group therapy courses in the community
- Signposting or referring to other appropriate services
- Medication support
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.
Working for our organisation
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Detailed job description and main responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person specification
Qualifications
Essential criteria
- GCSE level education or equivalent
- Good literacy and numeracy skills
- European Computer Driving Licence (ECDL) or equivalent experience
- NVQ Level 3 in administration OR equivalent experience
LENGTH AND / OR NATURE OF EXPERIENCE
Essential criteria
- Proven experience of unsupervised administrative work in a busy office environment
- Previous experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook
- Experience of Data Inputting and Retrieval
- Experience of maintaining a comprehensive filing system
Employer certification / accreditation badges
.png "National Preceptorship for Nursing Quality Mark")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Matthew Hood
- Job title
- Operational Business Manager
- Email address
- [email protected]
- Telephone number
- 07773 596845
List jobs with Gloucestershire Health and Care NHS Foundation Trust in Administrative Services or all sectors