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Detailed job description and main responsibilities

They will need to be establishing and maintaining positive relationships with GPs, agencies, charities, and other providers who also provide services to Older People in that community area. These relationships are vital and team members should bear in mind that they will be representing HPFT.

Close working relationship should be developed with other parts of HPFT notably Crisis Function team and SMHTOP as well as Hertfordshire County Council’s Health and Community Services.

The post holder will provide support to colleagues, where appropriate.

To form effective working relationships with the staff working in the Team.

To act as a point of contact for the managers / deputies and consultant psychiatrist/ psychologist and team both within the Trust and with outside agencies.

To demonstrate the ability to work well within a team, prioritise and manage own workload and display initiative whilst maintaining a positive, professional, and calm approach when communicating with colleagues

The post holder will be working for both EMDASS one-stop pathway or primary care pathway by supporting with secretarial role to deliver assessment and diagnosis for suspected with dementia. The post holder will be adhering to HPFT policies and in Primary Care Pathway will also be adhering to GPs’ local policies.  

To be at least proficient in skill in note taking and be able to manage meeting notes in their work loads.

Responsibility for ensuring all correspondence is accurate and appropriately presented using current methodologies and medical terminology used by the team.

To be skilled and experienced in the full range of secretarial work, practice, software programmes and specialised functional terms.

To use proficient internet skills to access searches and retrieve data, relevant to the team.

To use knowledge and experience to meet the needs of the team by completing non-routine tasks daily.

To update skills as necessary and attending mandatory training.

To demonstrate excellent IT skills, a good working knowledge of Microsoft office application and audio typing is desirable.

To ensure flexible approach and be willing to take meeting notes/practice governance notes.

To access and update patient records using PARIS database, although training will be provided.

The post holder will be expected to keep accurate and complete computerised/paper records consistent with legislation, policies, and procedures.  To undertake archiving of paper files on a regular basis.

To input, process, manipulate and retrieve data/information in an accurate and timely manner, observing any deadlines as necessary and producing finished copy of a high standard

 The post holder will observe a personal duty of care in relation to the Trust’s financial and physical resources.

 Ensure that all policies applicable to EMDASS are implemented.

To participate in transformation of service and contribute to proposed changes to pathway, practices, and procedures to improve quality and efficiency.

To propose ideas for, and if accepted, complete audits relevant to the improvement of the team’s clinical practice.

 To use a range of communication skills to develop effective relationships with managers, teams, and colleagues, facilitating effective and timely communication.

To exchange confidential, sensitive information with staff, service users and carers, in person or on the telephone.  The unpredictability of service users means that persuasive, re-assuring, empathic, counselling skills are always required.

To use developed communication skills with service users who may have difficulty understanding, and at times to give disappointing information to service users e.g., cancelling appointments

To be experienced with a range of communication methods including telephone, e-mail, and scanner.

On occasion provide cover for reception, as required.

 The post holder will be expected to possess advanced keyboard skills.

To be expected to possess robust note taking and transcribing such into proficient and accurate notes, for referencing by other parties.

 Responsible for informing services users of appointments, changes to appointments, cancellations, telephone or by letter, where appropriate.

To negotiate agreements and co-operation from patients always using tact.

To be the first point of call for service users, using developed communication skills and liaising with others to ensure the best possible care