Job summary
- Main area
- Maternity, Women's Division
- Grade
- NHS AfC: Band 3
- Contract
- Secondment: 9 months
- Hours
- Full time - 37.5 hours per week (Shift patterns: 08:00-16:00 and 09:00-17:00)
- Job ref
- 361-W&C-6263331
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Diamond Jubilee Maternity Unit, Lister Hospital, Coreys Mill Lane
- Town
- Stevenage, Hertfordshire
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Closing
- 23/05/2024 23:59
- Interview date
- 04/06/2024
Employer heading
Booking Clerk/Receptionist-Maternity
NHS AfC: Band 3
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Maternity Booking Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We have a 9-month secondment opportunity for a Maternity Booking Clerk/Receptionist who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital. The role also involves office-based administration supporting the maternity service, managing referrals, phone lines, preparation of clinics and many other administration tasks.
You will need to be able to work within a very busy and demanding environment and be flexible and able to work shift patterns. The work pattern for this role would be working a Monday to Friday, hours 8-4pm or 9-5am.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
The Maternity Booking Clerk will be one of a team of Administration Clerks providing a clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.
The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
The Maternity Booking Clerk will use initiative when dealing with sensitive information, difficult, distressed, and emotional patients and have empathy.
Working for our organisation
East and North Hertfordshire NHS Trust, are proud of the range of general & specialist services we provide & our 6,000 plus dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding & starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees.
Employees are entitled to seek to work flexible working patterns & we are committed to listen & consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
- NQV qualification in customer care or equivalent
Desirable criteria
- GCSE (Grade C or above) or relevant experience
Previous Experience
Essential criteria
- Significant experience working within the NHS or other healthcare environment
- Relevant experience of working with databases
- Ability to use MS Office including Word, Excel and E-mail.
Desirable criteria
- Ability to use Lorenzo system
- Experience of dealing with staff at all levels
Skills
Essential criteria
- Fast and accurate keyboard skills
- Ability to work under pressure and meet deadlines
- Excellent oral and written communication skills
- Ability to deal with angry distressed patients and relatives.
- Able to work on own initiative
- Ability to priorities work load
- Ability to display sensitivity/diplomacy and tact at all times
- Problem solving skills
- Able to adapt to change
- Able to work effectively as a team player
- Able to project a positive/confident attitude
- Ability to effectively respond to customer needs using critical thinking
- Able to ensure standards are adhered to
Knowledge
Essential criteria
- Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment
- Understanding the needs for confidentiality.
Desirable criteria
- Experience of working within a NHS booking centre
- Call centre or similar environment experience
- Reception experience
- Awareness of Health & Safety requirement
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jodie Oakes
- Job title
- Service Coordinator for Women's
- Email address
- [email protected]
- Telephone number
- 01438286026
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