Job summary
- Main area
- Information Management and Technology
- Grade
- Band 5
- Contract
- Fixed term: 12 months
- Hours
- Full time
- Flexible working
- Job ref
- 380-SS0525
- Employer
- Kent and Medway NHS and Social Care Partnership Trust
- Employer type
- NHS
- Site
- Magnitude House, Aylesford
- Town
- Aylesford
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- 29/05/2024 23:59
Employer heading
ICT Analyst - Digital Service Desk
Band 5
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
------------------------------------------------------------------------------------------------------------------------------
Job overview
KMPT Seeks Service Desk Analyst to Join Our Thriving Team!
Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from you!
KMPT, a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week.
In this customer-facing role, you will be the first line of defence for our users' technical needs. You will:
- Provide exceptional technical support and training to end-users over the phone
- Troubleshoot and resolve a wide range of IT issues
- Communicate clearly and effectively with users from all technical backgrounds
- Demonstrate empathy and resilience in challenging situations
You are a perfect fit for this role if you have:
- Strong technical skills and a passion for technology
- Excellent communication, interpersonal, and problem-solving skills
- A commitment to continuous learning and improvement
- The ability to work independently and as part of a team
As a valued member of the KMPT team, you will also:
- Play a key role in improving the ICT Assurance Framework
- Contribute to strategies, policies, and processes that enhance user experience
- Help us maximize user productivity and satisfaction
Ready to join our team? Apply today!
Main duties of the job
The post requires a person with significant expertise in Information Communication Technology and having at least three years’ experience. The individual is expected to contribute through their skills and efforts to an ICT function that can:
- deliver high levels of technology assurance and high levels of customer satisfaction
- ensure the best return on investment is achieved through technology-enabled service transformation
- negotiate and drive best value from technology investment, contracts and outsourcing arrangements
- ensure all staff are adequately developed and able to make effective use of available technology
- engage effectively with stakeholder groups at all levels
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Detailed job description and main responsibilities
Please refer to the attached job description for full details and main responsibilities of the role.
Person specification
Experience
Essential criteria
- Three years proven experience in an ICT analyst role
Desirable criteria
- ITIL Certification
Supporting Information
Essential criteria
- Relevance to the Job Description and Person Specification
Desirable criteria
- Passion and Enthusiasm
Qualifications
Essential criteria
- Knowledge of ICT standards and frameworks including ITIL and PRINCE2
Experience
Essential criteria
- Good working knowledge of directory services (such as Active Directory, LDAP) and its application for end-point authentication
Experience
Essential criteria
- Ability to methodically analyse and diagnose problems and any underlying root-cause, with end-point hardware, software, firmware, applications, connectivity, and services
Desirable criteria
- Certification in related technologies such as Microsoft Windows, Active Directory, and Microsoft Office
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Robynne Martin
- Job title
- Digital Service Desk Manager
- Email address
- [email protected]
- Telephone number
- 07795 453661
If you have problems applying, contact
- Address
-
Kent & Medway NHS & Social Care Partnership Trust
Eastern & Coastal Area Offices
Littlebourne Road
Canterbury
CT1 1AZ
- Telephone
- 01227 230855 | ext. 730855
List jobs with Kent and Medway NHS and Social Care Partnership Trust in Administrative Services or all sectors