Job summary
- Main area
- General and Specialist Medicine
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 344-2909QEH
- Employer
- East Kent Hospitals University NHS Foundation Trust
- Employer type
- NHS
- Site
- Kent and Canterbury Hospital
- Town
- Canterbury
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 27/05/2024 23:59
Employer heading
Endoscopy Co-Ordinator
Band 3
Job overview
An exciting opportunity has become available to join the endoscopy administration unit at the Kent and Canterbury Hospital. The successful applicant will be joining a motivated team responsible for the booking of patients and managing the endoscopy waiting list. You will also be dealing with patient queries both face to face and on the telephone providing advice, information and guidance regarding endoscopy appointments.
Main duties of the job
To work with the other team members to ensure patients are booked for their procedure; inputting data in real time on the patient management systems. Keeping all patients details up to date on the management systems as well as undertaking other administrative duties including checking capacity availability and utilization, handling post, typing, data input of audit.
You will have responsibility for booking patients on a daily basis as well as having an in depth understanding of waiting list management and booking procedures and will manage the endoscopy waiting list ensuring compliance with local and national targets and policies and procedures.
You will also be responsible for greeting patients in the endoscopy unit for a procedure and input all necessary data in real time. Keeping all patient details up to date in line with Trust policies and procedures.
Undertake mandatory and other training as deemed necessary and participate in the training and induction of new staff.
Working for our organisation
We are one of the largest hospital trusts in England, with five
hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level including Maths and English
Desirable criteria
- Experience of PAS / Managing a waiting list
Skills
Essential criteria
- Able to communicate with a variety of people at all levels and different backgrounds
- Ability to work on own initiative with minimal supervision
Desirable criteria
- Understanding of Patient Access Targets
Personal
Essential criteria
- 2 - 3 years previous administration experience
- Experience of Dealing with the public
Desirable criteria
- Experience of NHS / Health Care Environment
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle White
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07909 873075
- Additional information
If you would like any further information please contact [email protected]
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