Job summary
- Main area
- ICT Developments
- Grade
- NHS AfC: Band 5
- Contract
- 12 months (12 month Fixed Term)
- Hours
- Full time - 37.5 hours per week (37.5 hours per week)
- Job ref
- 382-FM15-24-A
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Blackpool Victoria Hospital
- Town
- Blackpool
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Closing
- 05/06/2024 23:59
Employer heading
ICT Developments Installation Engineer - Fixed Term
NHS AfC: Band 5
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The ICT Department is responsible for the continued development and support of the ICT infrastructures for over 10,000 users across 100+ sites.
Based at Blackpool Victoria Hospital, you will work with a wide range of hardware and software technologies. The primary function of this role will be to assist in the support of the Fylde Coast’s infrastructure within the central Trust Information Technology function.
The job entails performing technical assessments, configuration and installation of requested IT equipment across the Fylde Coast. In addition to this support and resolution of incidents following installation will also be required. You will be expected to work as part of an integrated IT team but also be capable of unsupervised working.
Applications are invited from professional and enthusiastic individuals who would welcome the challenge of working within a busy ICT Technology Department.
Main duties of the job
You will be required to have a full working knowledge of PC’s, as well as a wide variety of healthcare systems and appropriate knowledge to maintain a wide variety of IT hardware equipment and trouble shoot faults with Tablet devices. As a ICT Engineer, you will be responsible for the resolution of service requests/faults, remotely or in person across the Fylde Coast.
You will be expected to work as a member of an integrated IT team, but in addition you should be capable of unsupervised working. A professional manner at all times is essential when dealing with the Trust’s user population.
This position will demand a high level of activity and resource. The successful candidate will be a car owner/driver and hold a full, current UK drivers licence as support across the Fylde Coast is integrated within the role.
Previous applicants need not apply.
Working for our organisation
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Detailed job description and main responsibilities
To provide technical ICT support to the Blackpool Teaching Hospitals NHS Foundation Trust and other supported organisations. Analyse, investigate and resolve a wide range of varying and new types of complex ICT issues and problems, including all ICT systems, PC desktop/laptop, mobile devices, printers, cabling, installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks. ICT follows the framework ITIL (Information Technology Infrastructure Library) and as such is in line with the Trusts policies and procedures.
Always considering the potential or actual clinical impact of any service failure and ensure the implementation of corrective solutions to minimise the disruption to any clinical or administrative service.
The post holder will provide advice and/or training on technical issues to staff/customers.
The post holder will be an effective team player contributing towards a dynamic department which, through the use of supporting technologies, is constantly aiming to make a positive impact to improve patient care. This will include the recommendation/proposal/service improvement for the better use of any equipment/hardware/software/system or better
processes/policies in ICT, the wider Trust and external customers.
Consistently showing a positive and professional manner often under pressure and always using best practice
Please ensure you have read the full Job Description & Person Specification before applying for this post, and for further information.
Person specification
Education & Qualifications
Essential criteria
- • Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience
Desirable criteria
- • CompTIA A+ Certified
- • Microsoft Certified Professional
- • MCITP Certification with a focus on desktop support, e.g. Enterprise Desktop Administrator on Windows 10, or legacy equivalent e.g. MCDST
- • ITIL foundation or equivalent experience of working in an ITIL environment
Experience & Knowledge
Essential criteria
- • Knowledge of current Microsoft operating systems
- • Knowledge of computing hardware and end user computing environment
- • Knowledge of Microsoft Active Directory (Account provisioning and management)
- • Knowledge of networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
- • Diagnosing PC equipment and associated peripherals faults
- • Experience of deploying PCs and associated software
Desirable criteria
- • Experience of working within an ICT support function
- • Experience and knowledge of NHS environments and systems
Skills & Abilities
Essential criteria
- • Analytical and diagnostic skills
- • Good organisational ability and good interpersonal skills
- • Ability to work under pressure and concentrate for long periods of time
- • Ability to communicate complex information in a manner that the audience can understand
- • Analyse often complex enquiries within 2nd line support identifying and resolving, or where appropriate escalating to another resolver group, informing the customer accordingly
- • Demonstrate high standards of quality customer care to both internal and external customers
- • Advanced Keyboard skills
- • Confident and credible telephone manner
- • Able to work independently without supervision, coping with a multitude of non-routine tasks, prioritise work as necessary and to escalate issues where appropriate
- • Able to travel regularly to other locations both internal and external to the Trust
- • The post holder must have regular access to transport to meet the demands of the role
- • Access to own vehicle for transporting self and equipment to multiple sites
Desirable criteria
- • The ability to work within strict procedures and protocols but recommend identified areas of improvement
- • Ability to produce high quality documentation
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Jonathan Jackson
- Job title
- Head of ICT Developments
- Email address
- [email protected]
- Telephone number
- 01253 952405
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