Job summary
Employer heading
Clerical Officer Single Point of Access
NHS AfC: Band 2
Job overview
We are looking for a resilient, robust, self motivated clerical officer to join our Single Point of Access team. The successful applicant will be confident, Processing referrals, inputting data, taking telephone queries, booking appointments, cancelling clinics, preparing reports, photocopying and other general office duties. There may also be a requirement to cover reception duties across the division when necessary.
Main duties of the job
Bolton NHS Foundation Trust and Bolton Borough Council are working in partnership to deliver efficient and effective patient-centred, integrated services across the health economy to reduce hospital admissions and support people to remain at home.
In order to meet this objective, we are seeking to appoint a Clerical Officer who is a flexible individual with excellent communication, IT and organisational skills to become part of the Single Point of Access clerical team within the Integrated Community Services Division.
The successful candidate will be part of a clerical team that works over seven days between the hours of 8am and 5pm, typical shifts 8-4 & 9-5 this also includes weekend working on a rota basis. This is a 365 days a year service.
Experience of working within healthcare would be preferable though full training will be provided.
The successful applicant will be expected to demonstrate a flexible approach to working hours to cover the service at times of peak pressure.
Working for our organisation
The Single Point of Access is a fast paced friendly environment to work, supporting a range of clinicians with the referral process. We are a large team of clerical officers based at Castle hill centre, Bolton who are committed to providing a great service.
Detailed job description and main responsibilities
Processing referrals, inputting data, taking telephone queries, booking appointments, cancelling clinics, preparing reports, photocopying and other general office duties.
Person specification
Education
Essential criteria
- English and mathematics GCSE level
Desirable criteria
- Previous experience in a busy office environment
- NVQ Administration level 2 or word processing qualification
Knowledge
Essential criteria
- Experience and evidence of using a range of computer software packages
Desirable criteria
- Evidence of producing high level documentation
Experience
Essential criteria
- Experience of working in a busy office environment
Desirable criteria
- Evidence of maintaining information systems specifically LE2.2
skills and ability
Essential criteria
- Excellent organisational skills
- To be able to work as part of a team
Desirable criteria
- Open to learning and development
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Caroline france
- Job title
- Divisional Administration Manager
- Email address
- [email protected]
- Telephone number
- 01204 331155
- Additional information
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