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Job overview

The Risk & Assurance Coordinator is a full time position reporting to the Risk & assurance Team Manager.  The post holder will be part of the Risk & Assurance Team based within the Governance Department. 

The post holder will be responsible for the day to day operational management of the Trust-wide electronic Safeguard Incident Reporting System by acting as System Supervisor across all modules of the System, providing support, advice and guidance across the trust as required. 

The role will also include supporting the Assistant Director of Quality Governance, Patient Safety Specialist, Risk & Assurance Team Manager, Risk and Assurance Co-ordinators and divisional teams to ensure the Trust’s safety strategies and policies are effectively implemented across the Trust.

 

 

Main duties of the job

Support the Risk & Assurance Team Manager in ensuring incidents are effectively investigated. This will require the post holder to use their own judgement in reallocating incidents; making adjustments relevant to the Safeguard system to facilitate accurate and timely action and understanding the impact of these decisions on the Safeguard system modules e.g. transfer of incidents from departments, amendment of incident cause groups and changes to the risk register.

Support the co-ordination of reviewing incidents via the incident reporting system across the Bolton Locality including organisations such as the ambulance service, mental health service and Bolton Council in order to promote safety across the health economy. 

Act as first point of contact to provide support and assistance, both face to face and over the telephone for all trust staff reporting an incident.

Keep the Strategic Executive Information (StEIS) system updated with declared serious incidents, both when first reported, and following ratification of the report.

Liaise with the system provider Ulysses in relation to technical issues in order to resolve faults within the Safeguard system.

Working for our organisation

Our Values

•    Vision        
We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable. 
We make decisions that are best for long term health and social care outcomes for our communities

•    Openness 
We communicate clearly to our patients, families and our staff with transparency and honesty
We encourage feedback from everyone to help drive innovation and Improvements

•    Integrity
We demonstrate fairness, respect and empathy in our interactions with people
We take responsibility for our actions, speaking out and learning from our mistakes

•    Compassion 
We take a person-centred approach in all our interactions with patients, families and our staff
We provide compassionate care and demonstrate understanding to everyone

•    Excellence
We put quality and safety at the heart of all our services and processes
We continuously improve our standards of healthcare with the patient in mind