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Detailed job description and main responsibilities

Provide specialist administration support, in particular, this will include:

• Manage the data inputted onto the patient information database, working in conjunction with administrative and clinical
• Collate data from the patient information database in a report format as required by management or the ICB, ensuring dat
• Coordinate the request process for quality visits and CETRs, ensuring all visits and reviews are set up within relevant time frames and assisting the team throughout the process as required
• Provide administrative support to all members of the quality and performance team such as taking enquiries, handling post and escalating any issues in a timely manner, ensuring all confidential communications are distributed appropriatel
• Support the team in communicating and engaging with family members and This will include taking telephone calls for the team and using initiative to deal with phone calls and messages.
• Deal with queries and issues within area of expertise, referring issues to other staff as appropriate
• Facilitate team reporting capabilities in conjunction with management by collecting information on relevant team projects
• Facilitate good working relationships with ICBrepresentatives and other support staff; both within the programme and other organisations as required.

• The post holder will be required to communicate effectively information via email, telephone and in person, taking into account the requirements of the Information Governance Policy and data protection responsibilities
• Participate in objective setting and monthly 1:1 meetings with line manager and attend all Lancashire & South Cumbria ICB mandatory training and other training relevant to role
• Provide a professional, efficient and comprehensive administrative and support service to the team, including photocopying, mail distribution and template letter This will include managing electronic diaries for the department including arrangements and prioritization
• Arrange meetings for the team as requested ensuring all resources required for the meeting are in This may include minute taking and facilitating the meeting through provision of supporting information as required, this will include off site working
• Developing and maintaining effective electronic filing systems, to ensure that information is kept securely and is accessible to other members of the team
• Utilise all Microsoft Office packages when producing correspondence, emails, reports, presentations, databases and spread-sheets; this will include completion of ratification sheets on Excel
• Undertake research for the senior management team as directed and carry out appropriate delegated duties as required