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Job overview

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

To provide comprehensive administrative support to the Palliative Care End of Life Team.

To provide day to day admin support to the team ensuring seamless delivery.

Manage agenda and minutes of meetings.

To maintain diaries, arrange meetings and manage an effective bring forward system, resolving conflicting diary appointments where necessary.

To organise and schedule ad hoc meetings and pre-meetings, draft preparation, collation and distribution of agenda and supporting papers, attending meetings to take minutes/notes as required and follow up actions required of others.

To co-ordinate the recruitment of staff, from submitting applications for vacancies to collating password checks and references, ensuring contracts are sent and received in a timely manner (medical, nursing, admin).

To maintain and update training records and monitor, ensuring reminders are sent to staff and copied to the Line Manager and exception reports are escalated to the Senior Management Team.

Undertake surveys, source information and statistical data related to Group/Directorate projects.

Deal with incoming/outgoing post including maintaining a log of all post and taking follow-up action as appropriate and drafting responses for approval.

To proactively propose change to the departmental working practices, implementing agreed revised working practices as necessary to maximise the effectiveness and efficiency of the Group support team.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.