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Job summary

Main area
Administrative and Clerical
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (The department works to 09.00-17.00 and 08.00-16.00 patterns with requirements to be able to cover both work patterns as necessary)
Job ref
396-NN-6232802-A&C-Z
Employer
Kingston Hospital NHS Foundation Trust
Employer type
NHS
Site
Kingston Hospital
Town
Kingston-upon-Thames
Salary
£27,129 - £28,649 pa pro rata incl HCAS (outer)
Salary period
Yearly
Closing
06/05/2024 23:59
Interview date
15/05/2024

Employer heading

Kingston Hospital NHS Foundation Trust logo

Education Centre Administrator/ Receptionist

Band 3

Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership

Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.

We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.

The South West London Collaborative Bank

Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!

Health and Wellbeing & Staff Benefits

The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff.  Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff.  These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme.  The team works together to enhance staff wellbeing and to promote a healthy work-life balance.

Recent awards:

- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year

- HPMA Vivup Award for Well Being 2019

- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023

- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023

 

Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are: 

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients


 

Job overview

We are the Education Centre within Kingston Hospital NHS Foundation Trust and are passionate about providing a high-quality learning environment for our staff and visitors. We are seeking to recruit to the role of Receptionist/Administrator to join our friendly team. The post holder will have day to day responsibility for the management of the reception area and will provide a full reception service for the Education Centre. They will be responsible for the smooth running of the reception in a professional manner ensuring that the reception is fully operational during opening times.

As the first point of contact for staff and visitors to the Education Centre the post holder must have a professional appearance and manner with excellent interpersonal skills. As well as providing a reception service the post holder will also be expected to provide administrative support to the Education Centre teams including data input onto the relevant systems, and to ensure that the Centre runs smoothly. The post holder must be self-motivated, pro-active and able to work on their own initiative.

Does this sound like the right opportunity for you? Please fill out your application. We are aiming for interviews to take place on xxxxxxxxxx.

Main duties of the job

The role of the Education Centre is to support and provide the highest possible standards of education and training, both mandatory and role specific to all Trust staff.  The department ensures Trust staff are compliant and appropriately equipped with the correct knowledge and skills to deliver the best possible patient care and service to internal and external customers and stakeholders economically in a safe and welcoming environment.

The role of the receptionist/administrator is to provide a high-quality service for the Education Centre through the efficient and effective delivery of front of house reception duties and customer service.  This includes providing well-organised and competent administrative duties and audio-visual support service.

Working for our organisation

The Trust has defined its culture as one that is patient centred, which puts safety first and where all staff take responsibility, are valued, and value each other.  To support this, our five values are that we are all:

  • Caring – we design and deliver care around each individual patient’s needs and wants.
  • Safe – we make the safety of patients and staff our prime concern (safety comes first)
  • Responsible – all staff take responsibility for the hospital, its services and reputation.
  • Value each other – we all value each other’s contribution.
  • Inspiring -–we always strive to empower each other to develop and deliver improvements to benefit our patients by inspiring people to be the best they can be, encouraging ideas and learning and embracing innovation to shape future services.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday’.

Detailed job description and main responsibilities

Key Tasks and Responsibilities:

  • Front of House Duties and Customer Service.
  • Education Centre room booking management, training enquiries and use of OLM database, AV and IT set-up.
  • Administrative Duties e.g. shared inbox management, learning and development records, corporate induction
  • Education Centre Support - must be flexible and willing to support the service needs as and when required.  It will be expected that the post-holder will automatically cover the front-of-house duties when their colleague is on leave or sick.

Person specification

Qualifications

Essential criteria
  • • GCSE in English & Maths or equivalent in Numeracy and Literacy.
  • • Administration or equivalent knowledge/experience
  • • Experienced in using MS Products, namely Outlook, PowerPoint and Excel.
Desirable criteria
  • • NVQ II or III in Business Administration or equivalent knowledge/ experience

Experience

Essential criteria
  • • Minimum 1 year experience working in a customer facing environment.
  • • Experience of working in an educational/training environment
  • • Experience of MS office systems
Desirable criteria
  • • Experience of working in health, social care, or voluntary organisation

Knowledge and Skills

Essential criteria
  • • Excellent interpersonal skills
  • • Excellent written and verbal communication skills
  • • Excellent customer service skills
  • • Able to self-organise, multitask, and prioritise.
  • • Able to show initiative and recognise role boundaries.
  • • Able to plan and prioritise
  • • Ability to be self-motivated, work under pressure and to tight deadlines
  • • Flexible approach
  • • Team worker
  • • Keyboard and database inputting skills
  • • Microsoft Word for Windows
  • • Microsoft Excel
  • • Microsoft PowerPoint
  • • Email and electronic diary management
Desirable criteria
  • • Word Intermediate
  • • Excel Basic
  • • Setting up spreadsheets
  • • Creating PowerPoint presentation
  • • Electronic Staff Records (ESR)
  • • Bookwise – room booking system.
  • • Oracle Learning Management System (OLM)

Other

Essential criteria
  • • Ability to work as part of a team.
  • • Professional attitude to work and ‘can do’ approach.
  • • Able to communicate at all levels within an organisation.
  • • Can demonstrate initiative.
  • • Ability to work under pressure.
  • • Flexibility and adaptability to meet competing priorities.
  • • Must be able to move training room equipment, including chairs and tables and function AV equipment
Desirable criteria
  • • Previous experience working in a similar environment

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardTrust IDCapital Nurse, LondonCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positivehttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Our Health HeroesDisability confident employerCare quality commission - OutstandingNational Preceptorship for Nursing Quality MarkLondon HCSW Award - Sustainable RetentionNational Preceptorship Quality MarkDisability Advice Line

Documents to download

Apply online now

Further details / informal visits contact

Name
Ceira Kinch
Job title
Head of Learning & Development
Email address
[email protected]
Telephone number
0208 934 3826
Additional information

Working hours Mon-Fri 08.00-16.00

 

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