Job summary
Employer heading
Senior Administrator
NHS AfC: Band 4
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are looking for an experienced and enthusiastic Senior Administrator to join our Waltham Forest Rapid Response Team.
The post holder will provide a responsive and comprehensive approach to support and meet the needs of the team. The post holder will use their reason, intellect and judgement to work on their own initiative to deal with matters on behalf of their Manager. The successful applicant will have experience of a health care setting and be able to demonstrate excellent organisational and workload management skills.
Excellent communication skills are vital to this role. Successful candidates will have excellent written communication skills and have an efficient and confident approach to dealing with staff, patients, relatives and outside agencies as required.
Duties will include:
- To manage the admin cover, 08.00 – 21. 7/7. Plan and facilitate training of junior administrative staff in the admin team as required.
- Provide a high quality confidential and comprehensive administrative service.
- Manage the diary and make decisions on behalf of the Manager in prioritising and re-arranging diary commitments.
- Proactively maintain administrative systems as required to support the smooth running of the Service.
- Make administrative arrangements for ensuring new starters receive Trust and team inductions.
- Participate in project work.
Main duties of the job
The main responsibilities of the post:
To work flexibly to provide efficient, high quality administrative and support services to the operational leads and Staff members as required and to maintain admin cover. This will include the typing of letters, take minutes and produce reports, etc.
To maintain and upkeep registers etc., using database/spreadsheet applications, and where appropriate, develop and maintain electronic filing and tracking systems to ensure effective access to relevant information. Ensuring statutory guidelines and timescales are adhered to.
To act a s first point of contact for the team including telephone calls from GP’s, consultants from other disciplines, other medical/professional staff, and sometimes distressed/anxious patients as well as their carers and to deal with such calls courteously, appropriately and efficiently. To ensure that all e-mail and personal enquiries/callers are responded to appropriately.
A good knowledge of software packages e.g. Microsoft Word, Outlook, Excel and RiO.
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
We reserve the right to close this vacancy early should sufficient applications be received.
Detailed job description and main responsibilities
The post holder will be an effective decision maker, who is able to prioritise own workload whilst responding to interruptions. The post holder will be able to deal with unpredictable work patterns and proactively deal with issues without reference to others. They will also be responsible for the preparation and follow up of reports/letters and be a point of contact within the team.
The role will also require the post holder to attend meetings and take minutes from discussions, professional meetings, other meetings, etc.
The post holder will be required to undertake some general administrative duties within the service which directly support the work of the multi-disciplinary teams.
Person specification
Knowledge
Essential criteria
- Good working knowledge of Outlook, Word, Excel, Power point, Access
Desirable criteria
- Previously used Rio
Skills
Essential criteria
- Clear communication skills including excellent writing, data entry and presentation skills
Skills
Essential criteria
- Significant administrative experience
Desirable criteria
- Working in an NHS environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alimata Duval
- Job title
- Operational Lead
- Email address
- [email protected]
- Telephone number
- 07808878160
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