Job summary
- Main area
- HIV/GUM - Gender Health
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 289-TP-013
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- 56 Dean Street
- Town
- London
- Salary
- £27,948 - £29,468 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- 08/05/2024 23:59
Employer heading
Patient Care Coordinator - TransPlus
NHS AfC: Band 3
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
Chelsea and Westminster Hospital NHS Foundation Trust is one of the leading providers of services for the LGBTQI+ communities including our gender dysphoria clinic ‘TransPlus’, trans sexual health service ‘56T’. Our services are recognised for their inclusivity & diversity, and recently won a Nursing Times Award for ‘Enhancing Patient Dignity’. Our ambition is to be the leading healthcare provider for Trans and non-binary service users in the UK, building on the specialist expertise and knowledge of our clinical teams.
Chelsea and Westminster Hospital NHS Foundation Trust has been commissioned to provide TransPlus at 56 Dean Street, the first integrated gender, HIV and sexual health service by NHS England. Our vision is for an innovative and patient-centred service, based on the principle that patients must have equal access to services whatever their gender identity with reasonable adjustments to the delivery of care to match the individual’s needs and circumstances.
Main duties of the job
This is a pivotal role with the post holder providing the necessary administrative support to the TransPlus Gender Dysphoria Service. It involves providing high level, confidential support, on a wide range of matters. The post holder will ensure the interests of the Trust are represented in a professional manner, and is a suitable ambassador at all times.
This role will predominantly be covering the reception desk for the TransPlus service: checking patients in, answering queries, and being the first point of contact for service users. Please note that this role will involve some shifts beginning at 8am and others finishing at 8pm.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Roles and Responsibilities
- To receive all patients and other visitors into the department in a professional, polite and friendly manner.
- To contact, provide advice to, and liaise with all TransPlus service users and external organisations in a professional, polite and friendly manner.
- When on reception, update pt. DNA’s and attend patients using the Cerner, and GUM EPR systems.
- To enter all new patients’ full details accurately onto appropriate systems.
- To manage all calls and emails efficiently and professionally within the identified performance standards.
- To accurately attend all TransPlus patients as a new, follow up, reschedule or rebook based on their last visit.
- To effectively diffuse difficult situations with patients and refer to the Junior Service Manager or Clinic Manager depending on location.
- To arrange and book any additional services that may be required by patients attending the clinic e.g. transport or interpreting services.
- To maintain patient confidentiality at all times, keeping patients’ information private and only allowing access to it by authorised staff.
- To take part in audits of outpatient activity as required.
- Undertake other administration and reception duties at the discretion of the Junior Service Manager and Clinic Manager.
Person specification
Criteria
Essential criteria
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Excellent standard of spoken and written English
- Clerical/ reception/ administration experience
- Knowledge of the needs of LGBTQI+ service users
Desirable criteria
- Experience of working in Sexual Health/ HIV
- Previous experience of working within a health care setting and using NHS information/ IT systems
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tom Rew
- Job title
- Junior Service Manager - TransPlus
- Email address
- [email protected]
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