Job summary
Employer heading
Ward Clerk - Victoria and Foulis Ward
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Royal Brompton Hospital is a specialist heart and lung centre. We are part of Harefield Hospital; Guys and St Thomas specialist hospitals which are known throughout the world for our expertise, standard of care and research success. From our sites – in Chelsea, London and Harefield, Middlesex – we strive to develop our staff both personally and professionally to ensure our patients get the high-quality care they deserve.
We are looking for a courteous and motivated person to join our friendly team on Ward Foulis and Victoria, Monday - Friday 09:00 - 17:00. The successful candidate will work closely with the nursing staff to facilitate the smooth running of the ward.
The post holder will:
- Be responsible for office duties including tracing and filing patient’s notes and liaise with medical records.
- Deal with phone calls from patients, their relatives and other departments within the hospital.
- Undertake a variety of administrative duties relating to patients, nursing staff and the running of the ward.
- Have excellent computer skills and the ability to work unsupervised. They will need to use a number of different IT systems. Training will be given.
- Be an initial point of contact for patients and visitors on arrival to the ward.
- Demonstrate sensitivity/confidentiality and have good customer relations.
- Promote a positive image of the Trust.
For further details please contact Deputy Service Manager; Mina Patel [email protected] - 07483338156
Main duties of the job
EDUCATION & QUALIFICATIONS
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Computer Qualifications |
EXPERIENCE & KNOWLEDGE
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Experience in working in IT Experience of working in a busy office / customer care environment
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SKILLS & ABILITIES
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PERSONAL QUALITIES
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Working for our organisation
The successful candidate will be working alongside the clinical medical team, NIC and the Deputy Service Manager; Mina Patel.
They will be based either on Foulis and Victoria Ward and may be asked to work in the Lung and Heart Day Unit.
Our Values
At the heart of any organisation are its values: belief systems that are reflected in thought and behaviour. When values are successfully integrated throughout an organisation, the result is a shared outlook and consequent strength, from performance through the style of communications to the behaviour of employees.
Our values were developed by staff for staff. We have three core patient-facing values and four others which support them.
Our three core values are:
We care
We believe our patients deserve the best possible specialist treatment for their heart and lung condition in a clean, safe place.
We respect
We believe that patients should be treated with respect, dignity and courtesy and that they should be well informed and involved in decisions about their care. We always have time to listen.
We are inclusive
We believe in making sure our specialist services can be used by everyone who needs them, and we will act on any comments and suggestions which can help us improve the care we offer.
Detailed job description and main responsibilities
The postholder will work as an integral part of the Lung Division.
They will take responsibility for office duties on the Foulis and Victoria Ward, which is part of the Lung Division. They will be expected to assist in the safe and effective day to day running of the unit, thus enabling nursing staff to deliver direct care to patients.
The postholder will work closely with the Deputy Service Manager, Matron and other ward clerks. They will have close communication with
the respiratory doctors, secretaries, medical records and other support service departments.
Main tasks & responsibilities:
- Patient/customer care (both direct and indirect)
Carry out tasks including dealing with telephone enquiries, greeting patients on arrival to ward and escorting them to their bed space.
Obtaining medical records prior to patient’s admission, and filing appropriate paperwork in patient’s notes.
Use of hospital computer system to track patient’s notes, obtain test results and other necessary uses to assist in role
Other daily contact with patient’s, customers and staff to ensure smooth running of unit.
Record and report all incidents/complaint involving staff, patients and visitors in accordance with Trust Policies and assist in any investigations as required.
Person specification
Communication skills
Essential criteria
- Interview & application personal statement
Qualifications
Essential criteria
- IT skills, experiance in computor work
Desirable criteria
- Application form
IT skills
Essential criteria
- IT skills
Desirable criteria
- Previous experience & systems used
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mina Patel
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07483338156
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