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Job summary

Main area
Service Manager – Medical specialities
Grade
NHS AfC: Band 7
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hrs per week)
Job ref
220-WHT-2190
Employer
Whittington Health NHS Trust
Employer type
NHS
Site
Whittington Health
Town
London
Salary
£51,488 - £57,802 Per Annum inclusive oF HCAs
Salary period
Yearly
Closing
24/05/2024 23:59

Employer heading

Whittington Health NHS Trust logo

Service Manager - Medical Specialities

NHS AfC: Band 7

Covid-19 Vaccination 

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support  staff to get  COVID-19 vaccine and a booster dose as and when they are eligible. 

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

 


 

Job overview

An exciting opportunity has arisen to join Whittington Health as a Service Manager within the Emergency & Integrated Medicine (EIM) Integrated Clinical Service Unit (ICSU).

The successful postholder will be operationally responsible for the service portfolio, ensuring excellent performance, demonstrating strong leadership and working to develop services to ensure the delivery of high-quality patient care and experience.

You will be responsible for the management and co-ordination of a busy endoscopy unit, which majorly contributes to the overall performance of the Trust. Accordingly, a good understanding of RTT Pathways.

You will also oversee the various outpatient services. In addition, you will contribute to the flow of the hospital through supporting the inpatient wards and overall EIM ICSU bed base.

We are seeking someone with previous leadership experience, who is able to motivate a team and has the ability to connect quickly with a variety of staff. The role will involve multiple priorities, so you will need to be highly organised and able to multi-task and manage your time effectively.

Reporting to the General Manager for Medical Specialties and working closely with clinical leads and senior nursing team, you will ensure the delivery of high-quality services, the provision of excellent experience for patients and that regulatory and operational performance targets are met.

Main duties of the job

Working with other members of the Divisional Team, the Service Manager will support the Senior Management & Clinical Teams in the planning and delivery of clinical services and ensure the achievement of key objectives. The post holder will work across organisational boundaries to ensure appropriate services are in place and to deliver national and local strategic and operational service objectives and standards.

This will include responsibility for all aspects of planning, including service planning, project management and the production of business cases, ensuring that there are systems in place to monitor and measure Divisional and Specialty performance. They will have direct responsibility for ensuring that resources are utilised efficiently.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.  We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.  The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

The Service Manager role is a full-time position, reporting to the General Manager – Medical Specialties. The Service Manager will support the effective and efficient operational management of the services they are responsible for, ensuring delivery of high quality patient care services and effective use of the resources available. 

 In this role you will work closely with the clinical team to manage the day to day operational issues and meeting of operational targets. This will also include the effective co-ordination of the team, management of budgets (including income), contracts, and agreed performance objectives. It will also involve working closely with the clinical leads on business planning and the development and continuous improvement of patient care processes.

Person specification

Education / Qualifications

Essential criteria
  • First Degree or equivalent experience
  • Evidence of Continuing Professional Development.
Desirable criteria
  • Management qualification

Experience

Essential criteria
  • Experience within the healthcare sector at junior management level
  • Proven track record of monitoring healthcare targets
  • Experience of delivering service change within an NHS setting
  • Experience of managing performance issues
  • Experience in staff management or leading a team
  • Proven track record of service improvement
Desirable criteria
  • Experience of reporting on complex performance management information
  • NHS experience
  • Introducing new ways of working
  • Project Management
  • Budget management including monitoring and identifying savings

Skills & Knowledge

Essential criteria
  • Excellent communications skills, both written and oral
  • Understanding of national NHS policy and targets
  • Well-developed IT skills, particularly word and excel
  • Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
  • Negotiation skills
  • Ability to manage time/priorities
  • Ability to assess competing demands on service to support business planning
  • Ability to manage conflict
  • Ability to present complex data
  • Track record of delivering to deadlines
  • Ability to motivate staff
Desirable criteria
  • Track record of identifying problems and proposing and implementing solutions.
  • Ability to understand complex financial and clinical data

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleDisability confident leaderInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Alexander Campbell
Job title
General Manager, Medical Specialties
Email address
[email protected]
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