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Job overview

This is a fantastic opportunity for a secondment as the Head of Patient Safety at Croydon Health Services. 

This post forms part of the departmental senior leadership team responsible for the delivery of the Trust’s Quality Strategy and vision to ensure ‘Excellent Care for all’ through the delivery of safe, effective and high quality services, that ensure the people who use our services, their families, carers and visitors receive a positive experience.

The post holder will be responsible for providing leadership and expertise for the management of providing leadership and expertise for the management of patient safety, including the reporting, management and investigation of incidents (never events, Patient Safety Incidents and internal incidents) investigation, completion of Duty of Candour, CAS Alerts, Quality Alerts, oversight of the incident reporting and management system, and the identification of areas for quality improvement and practice development.

Main duties of the job

Head of Patient Safety  - 8B

The post holder will be responsible for;

• Acting as a designated Patient Safety Specialist.
• Promoting a proactive, positive, evidenced-based and Trust wide approach to gathering and acting upon patient safety and quality of care information. Ensuring that staff, people who use our services, their families, carers and others receive a response to incidents, which is efficient, effective and insightful of the impact across all aspects of trust business.
• Ensuring progress against the Patient Safety Strategy and embedding the Patient Safety Incident Response Framework.
• Facilitating a culture that improves quality through leading and managing all aspects of the Trust’s Patient Safety procedures, including CAS Alerts, Quality Alerts, and the reporting and management of incidents, including never events and Patient Safety Investigations in line with current Government Legislation, Regulations, Policy Guidance and good practice.
• Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel
• Informing and advising the Chief Executive, Trust Board, Governors and partners on all aspects relating to patient safety, including timeliness and responsiveness of incident reporting and management and recommended action for practice development

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. 

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services 

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.