Job vacancy: Service Improvement Project Lead, South West London and St George's Mental Health NHS Trust, Surbiton

Job summary

Main area: Service Improvement
Grade: NHS AfC: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 294-CORP-6111019-PB-A

Employer: South West London and St George's Mental Health NHS Trust
Employer type: NHS
Site: TolworthHospital
Town: Surbiton
Salary: £58,698 - £65,095 per annum inclusive of Outer London HCAs
Salary period: Yearly
Closing: 06/05/2024 23:59
Interview date: 16/05/2024

Service Improvement Project Lead

NHS AfC: Band 8a

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Detailed job description and main responsibilities

Supporting service line operational and financial improvement

Support the development of operational improvement and transformation within the service line, encouraging operational colleagues to challenge the status quo
Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance
Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste
Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes
Support service lines to understand data capture and associated reporting, including robust benefits realisation for each project
Support the development of business cases if required
Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change
Support drafting quality impact assessments of service transformation and change
Establish and mange effective governance arrangements for the Clinical Service Line improvement programme
Ensure that programme outputs are of a high quality and on time and within budget
Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary
Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process
Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services
Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Service Line teams
Analyse demand information to support Service Line teams to make proposals to address surge, post-covid and demographic demand increases through effective service development and expansion
Project manage the implementation of new services and ways of working

Transformational programmes of work

Support the development and delivery of a Mental Health Transformation Programme building on progress already delivered. This will involve working in partnership with the designated leads and colleagues within the Strategy team.
Work with colleagues to ensure that themes from the Trust Strategy (2018-2023) including a focus on prevention and recovery are part of all improvement and transformation pieces of work
Work with colleagues to ensure that a co-production and engagement approach is part of all improvement and transformation pieces of work
Liaise with a wide range of colleagues to facilitate Service line improvement and transformation work to take account of the work at place, borough and system level in SWL and future evolving Primary Care Networks models.

Communication and relationship management

Use highly developed influencing skills to enthuse, motivate, and involve individuals and teams across the Service Line to deliver swift and high quality improvement projects
Deploy expert communication and negotiation and influencing skills to build and maintain excellent working relationships with a broad range of internal and external stakeholders on a range of service improvements, driving and challenging each key working relationship to innovate and achieve reform in accordance with agreed objectives
Deal with complex and conflicting subjects/problems including management of potentially difficult situations with staff and stakeholders where there is resistance to change Ensure optimum engagement from staff, colleagues and stakeholders in order to deliver continuous change and secure appropriate buy in

Person specification

Experience

Essential criteria

• Experience of managing a mental health caseload / pathway, or of managing a mental health multidisciplinary team
• Experience of working at and with a senior clinical or management level
• Experience of meeting deadlines for large programmes of work
• Experience of drafting reports for committees and programme board meetings
• Experience of service development/redesign and leading on successful implementation of substantial change
• Experience of working with external stakeholders

Desirable criteria

• Experience of producing project plans and project management against milestones and deliverables
• Experience of procurement processes

Qualifications

Essential criteria

• Master degree or equivalent or professional qualification
• Project management qualification (PRINCE2 for example).
• Evidence of ongoing professional development

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

BME (Evolve) Staff Network
Christian Staff Network
DiverseAbility
Deaf Staff Network
Mental Health Staff Forum
Women's Staff Network
LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
That we are a smoke-free Trust