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Job overview

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals. The role will involve the coordination and implementation of office procedures/duties and will require a high degree of organisational skills and excellent working knowledge of administrative systems. The post holder will often be the first point of contact for patients and colleugues and a focal point for the service requiring clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative. They will be responsible for the management of bowel screening patients through this pathway. 

Main duties of the job

• To assist in the provision of a full range of clerical duties to both the clinical and administrative areas within the team; being in contact with patients, carers, and healthcare professionals. 
• Some face to face Contact with patients but mainly telephone, email, texts and MyMFT with patients, relatives, and carers in a sensitive way,  ensuring patient confidentiality. 
• Be responsible for the completion, and their compliance with, Trust mandatory training.   

• Utilise the Trust Systems to accurately book, record patient details and activities, ensuring the timely recording of all patient activity in line with the Trust Patient Access Policy including data quality requirements. 

• Provide a telephone service, answering and recording incoming calls, relaying queries, and messages as necessary, liaising with other departments and external organisations where appropriate. 

• Once in receipt of the necessary training, to work in accordance with the Trust requirements for Digital Competence, including but not limited to: 

• Use of the Trust Electronic Patient Records. 
• Assisting patients to utilise digital and electronic systems 

• Where relevant to your speciality, arrange requests for other services, ensuring compliance with Trust deadlines and inputting requests into appropriate systems, e.g., arranging patient transport for eligible patients, booking interpretation services, porters, clinic appointments and diagnostic tests.  

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.