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Job summary

Main area
Critical Care
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (37.5 hours per week - rotational)
Job ref
349-CSS-6222007*
Employer
Manchester University NHS Foundation Trust
Employer type
NHS
Site
Critical Care, Manchester Royal Infirmary
Town
Manchester
Salary
£22,383 Per annum pro rata
Salary period
Yearly
Closing
24/05/2024 23:59

Employer heading

Manchester University NHS Foundation Trust logo

Unit support Assistant - Critical Care

Band 2

Job overview

An exciting opportunity has arisen within the Critical Care Units to join our team in the position of full-time Unit Support Assistant.  The post holder will provide a comprehensive administration service and assist the clinical teams in ensuring our patients and their relatives experience a co-ordinated and streamlined patient journey.

Manchester University NHS Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England.  We provide an extensive range of district general hospital services to the local population of central Manchester and tertiary and specialist services to patients from across the North West and beyond.

 

Main duties of the job

This is a very busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first class service.

The working pattern for this post will be 7.30am-9.00pm, three days per week, rota'd across Monday to Sunday.

As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan.  You will also be given the opportunity to attend training courses to expand your existing skills.

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. 

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!

Person specification

Qualifications

Essential criteria
  • GCSE English and Maths, or equivalent
Desirable criteria
  • NVQ2 Administration
  • NVQ2 Customer Services
  • ECDL

Experience

Essential criteria
  • Reception experience
  • Working with the public
  • Working in a busy environment
Desirable criteria
  • Previous Healthcare Sector experience
  • Administration experience

Skills

Essential criteria
  • IT/Computer literate
  • Effective communication skills
Desirable criteria
  • Previous HIVE experience
  • Case note tracking
  • Importance of medical records

Knowledge

Essential criteria
  • Data protection and confidentiality
  • Risk management and health and safety

Personal Qualities

Essential criteria
  • Ability to work under pressure
  • Ability to work without direct supervision
  • Organised, punctual, reliable and self-motivated
  • Good telephone manner
  • Team player
  • Polite, positive and cheerful attitude

Employer certification / accreditation badges

Veteran AwareApprenticeships logoArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gillian Newton
Job title
Administrative Manager
Email address
[email protected]
Telephone number
0161 701 5075
Additional information

Preferred contact is via email 

 

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