Job summary
- Main area
- Dispatch
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Service Operates 24/7 - Shift patterns / working hours and days will vary.)
- Job ref
- 242-4265
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Manchester
- Town
- Manchester
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 10/05/2024
Employer heading
EOC Dispatcher - Manchester
Band 4
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
EOC Dispatcher - open to external applicants, training will be given.
Location:
Greater Manchester area.
Please read the attached detailed job description, person specification and main responsibilities regarding assessments and training location before submitting your application.
Main duties of the job
Are you calm, highly motivated and have a flair for multi-tasking? The North West Ambulance Service is recruiting Dispatchers for its Emergency Operations Centre in Greater Manchester. Working alongside 999 call handlers, you will be responsible for dispatching emergency resources and communicating via radio with our paramedics and other emergency responders.
The Emergency Operations Centres receive emergency calls and dispatch ambulances 24 hours per day, seven days per week. It is essential that applicants are flexible and able to commit to working a rota pattern, which will include night shifts, weekend shifts and bank holidays, including religious festivals.
The Emergency Operations Centres are fast paced environments and excellent typing speeds are an essential requirement. Successful applicants will have very good communication skills and be able to maintain a calm and professional manner when working under pressure. No previous medical knowledge is needed and a full training package will be provided
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
Training
Successful applicants will need to commit to four weeks of training and annual leave will not be permitted during the training course. The course will commence on Tuesday 27 August 2024 at the Emergency Operations Centre in Manchester.
During the first week of the training course, candidates will complete observations of the various roles within the Greater Manchester Emergency Operations Centre.
The training package will involve a variety of daytime and late shifts.
Salary – NHS Agenda for Change, Band 4, £25,147 plus unsocial hours payment.
Assessment Centres will be held in Manchester on Saturday 11 and Sunday 12 May 2024.
Candidates will be invited to complete typing, memory and recall, attentional focus, and multi-tasking tests and, if successful, will be attend a formal interview on the day.
Person specification
Skills and Abilities
Essential criteria
- Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
- Developed communication and interpersonal skills
- Excellent listening and communication skills
- Ability to ‘multi-task’ and prioritise effectively
- Problem solving skills
- Planning and organisation skills
- Ability to make dynamic decisions under pressure
- Ability to work on own initiative and to follow protocols as appropriate
- Ability to maintain confidentiality
- Effective team member
- Strong work ethic
- Self disciplined and motivated to improve patient care
- Demonstrate an understanding of managing a safe working environment
Qualifications /Attainments
Essential criteria
- Educated to GCSE standard or above, or equivalent vocational qualifications
Desirable criteria
- Evidence of continuous professional development
Knowledge/ Experience
Desirable criteria
- Experience of working within an emergency control environment
- Experience of working within a call centre
General / Personal
Essential criteria
- Ability to work unsocial hours/shift pattern
- Good attendance record
- Present a professional image
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Angela Lee
- Job title
- Service Delivery Manager
- Email address
- [email protected]
- Additional information
HR Hub Team
0345 1122 018
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