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Detailed job description and main responsibilities

• Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate
• Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Medway), including routine use of case note tracking system
• Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature
• Liaise with team members to ensure stationery stock is kept replenished
• Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Medway, triaged and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients
• Liaise with internal and external departments to arrange clinical investigations and procedures
• Book treatment appointments, liaising with schedulers as appropriate. Liaise with schedulers to book treatment and review appointments for radiotherapy and chemotherapy, ensuring appointments are made in accordance with clinical instructions.
• Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference
• Contribute to the compliance of all patient pathway targets.
• Provide information required to support investigation of litigation cases.
• Provide statistical information to the Information Department as required.
• Ensure all relevant information is available for multi-disciplinary meetings for your team. Coordinate case notes and reports where necessary
• Delegate to clerical team members to ensure relevant paperwork is available for clinic appointments and admissions
• Contribute to the training of new members of staff within a given area as require
• Work with clinicians, nurses, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems
• Work with Divisional Managers to improve quality and range of services, with resources being managed according to agreed policies and priorities.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.