Job summary
Employer heading
Elective Booking & Scheduling Supervisor
Band 5
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
The post holder will be key in supporting the Elective Booking & Scheduling Manager and Deputy Directorate Manager in the operational delivery and performance management of the Elective Booking & Scheduling Team.
This role will be involved in the transformation of elective services across the Trust with all key stakeholders to ensure an efficient, productive and effective service.
The post holder will also manage a waiting list case load and be responsible for the booking of elective theatre lists.
Main duties of the job
This exciting new role will be key in supporting the Elective Booking & Scheduling Manager establish our newly created centralised booking and scheduling the team.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
- To provide management and supervision for the services
- To ensure there is efficient and effective delivery of the service departments
- To support service improvement work to ensure efficient, effective and productive patient access services.
- To ensure a person-centred service that is responsive, flexible and adaptable
- To work closely with colleagues including specialty teams, clinicians and support service and assist in its development
- To embed quality improvement methodology within the patient access services
- To provide cross cover for: Operational Manager colleagues
- Deputise for the Elective Booking & Scheduling Manager
- Ensure there is a high quality of training and development of the team
- Attend meetings with Directorates as requested as well as any other meetings relevant to the role
- To deal with any incidents or complaints
- Administration of waiting lists for elective surgery,organising pre-op appointments and admissions
- Planning and scheduling theatre lists, according to patients’ clinical priority and length of wait
- Any other duties commensurate with the role
Person specification
Education
Essential criteria
- General Good Standard of Education
- GCSE in English or equivilent
Desirable criteria
- Degree in relevant subject area
- NVQ in administration
Knowledge
Essential criteria
- Knowledge of admin procedures
- Managerial knowledge
- Understanding of RTT
Desirable criteria
- Knowledge of NHS procedures
Experience
Essential criteria
- Experience of using information systems
- Experience of line management/HR
- Experience of change management
Desirable criteria
- NHS Experience
- Delivery of training and development
Skills & Abilities
Essential criteria
- Communicate business sensitive information; agreement or co-operation from NHS staff at all levels of the organisation is required
- Ability to contribute to decisions on meeting business targets
- Ability to manage allocation of work to staff; train new members of staff on IT systems, pathway management, using databases and filing systems
- Ability to work under pressure and to deadlines using own initiative and sound judgement
Documents to download
Further details / informal visits contact
- Name
- Siobhan Hosler
- Job title
- Elective Booking & Scheduling Manager
- Email address
- [email protected]
- Telephone number
- 0161 419 2069
If you have problems applying, contact
- Address
-
Aspen House
Stepping Hill Hospital
Poplar Grove
Stockport
SK2 7JE
- Telephone
- 01614194720 ext.117081
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