Job summary
- Main area
- Emergency operations centres
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (7 day rota)
- Job ref
- 247-AOC-CWMGR-0524
- Employer
- East of England Ambulance Service Trust
- Employer type
- NHS
- Site
- Bedford, and Norwich AOC
- Town
- Bedford, Chelmsford & Norwich AOC
- Salary
- £43,742 - £50,056 per annum pro rata
- Salary period
- Yearly
- Closing
- 21/05/2024 23:59
Employer heading
EOC Clinical Workforce Manager
NHS AfC: Band 7
Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).
Please visit our recruitment support page for advice on completing your application.
Job overview
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
This role will be required to work within the EOC's and hybrid working. The position will be based at Bedford, Norwich and Chelmsford EOC.
This role attracts Section 2 unsocial and the EOC Clinical Workforce Managers will be required to work weekends (1 in every 3) and no night working.
Main duties of the job
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (CWM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The CWM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The CWM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
Working for our organisation
EEAST employs over 5,000 staff with a further 1,000+ volunteers who between them cover 7,500 square miles and care for a population of more than 6 million.
Our three control rooms in Bedfordshire, Norfolk and Essex handle more than 1 million 999 calls every year, over 2,500 calls a day.
We manage a fleet of over 1,000 vehicles including double staffed ambulances, rapid response cars, operational commander response vehicles, patient transport and support service vehicles.
The East of England works alongside 17 Acute Trusts with Accident & Emergency services and a Major Trauma Centre in Cambridge. Access is available to neighbouring MTCs such as those in London.
Our core values
- Care - We value warmth, empathy and compassion in all our relationships
- Teamwork - Together as one, we work with pride and commitment to achieve our vision
- Quality - We strive to consistently achieve high standards through continuous improvement
- Respect - We value individuals, including our patients, our staff and our partners in every interaction
- Honesty - We value a culture that has trust, integrity and transparency at the centre of everything we do.
Our 4 goals are:
- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation
Detailed job description and main responsibilities
To provide and embed a supportive, motivational and compassionate leadership culture across the EOC This role is a key leadership role in supporting EEAST in continuing our journey and consistently deliver our vision and values.
Accountable to the EOC Senior Managers Clinical Services and responsible for management of a defined group of staff within their portfolio of responsibility. This will include some line management functions of EOC based teams which may include clinical staff and non-clinical EOC staff.
The EOC Clinical Workforce Manager (WM) is responsible for ensuring their teams maintain compliance with all relevant key quality and workforce requirements. The role will be accountable for a range of key performance indicators for groups of multi-disciplinary teams.
The WM will work autonomously providing working cover which will ensure continuity of management and providing high quality visible leadership. This will the EOC Clinical Workforce Manager to receive the appropriate tactical commander education.
The WM will operate flexibly across the defined area of responsibility and they will provide support, guidance and advice to all staff based at, or visiting, the EOCs. The role will provide the named leadership point of contact (within area of responsibility) for all staff related issues and be an interface with local stakeholders and external agencies as required.
The role will provide ongoing support and post-incident feedback to EOC team after operational and clinical events. The role will also work in close partnership with team managers to ensure that staff supervision, appraisal, education and development requires are consistently delivered
Person specification
Qualifications
Essential criteria
- Management Qualification or postgraduate degree level or equivalent level of relevant exposure and experience acquired within a similar environmentironment
- A Bachelor’s Degree (or equivalent) in Nursing or Paramedic Science (IHCD)
Desirable criteria
- A first line Managers qualification equivalent to ILM level 4 or above
Skills and Knowledge
Essential criteria
- Ability to lead, motivate, coach and manage teams successfully
- Ability to manage time and to work to deadlines
- Ability to collate and analyse data in order to produce robust management reports
Desirable criteria
- Making and owning autonomous decisions in fast paced highly pressurised environments to exacting deadlines.
Experience
Essential criteria
- Experience of managing teams successfully
- Experience of managing and resolving complex and sensitive staff issues with the utmost discretion
Desirable criteria
- Experience of working in a management role within a Health Care setting delivering a call centre service.
Personal Attributes
Essential criteria
- Calm, assertive and personable
- Ability to remain organised, efficient and calm under pressure
- Excellent interpersonal skills, with the ability to get things done in co-operation with others, and as part of a support team
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- john chapman
- Job title
- clinical services manager
- Email address
- [email protected]
- Telephone number
- 07736622794
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