Job summary
Employer heading
Deputy Business Support Manager
Band 5
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Job overview
We are pleased to share an exciting opportunity within our Child, Family and Young Person’s (CFYP) Care Group, working within the Senior Leadership Team.
Do you have an interest in data, information and experience in Leading a Team? Are you looking to take the next step into Leadership and Management or develop your existing skills?
If your answer is yes, yes, yes, we would very much welcome your application to undertake the newly created role of Deputy Business Support Manager.
We are looking for someone with excellent communication skills and a keen eye for detail, who can effectively manage multiple tasks, work on their own initiative and prioritise their own workload. The successful candidates will be flexible, have experience in business and performance management, be well-organised, motivated and dedicated.
This post will work closely with our Performance & Information Business Support Manager and Senior Management Team to support the Children’s Mental Health Services in Suffolk and Norfolk.
Previous administration experience is essential and experience of working with senior colleagues, use of ICT applications/packages, diary management, data and excel presentations, minute taking, line management and extensive knowledge of all Microsoft packages
Main duties of the job
You will be responsible for:
• Supporting performance reporting across the Care Group
• Assisting senior managers and the Senior Leadership team to own their data and information
• Assist with developing the Care Group Business Continuity and Resilience Plan under the direction of the Business Support Manager
• Line manage Business Support colleagues and support peers with the same. Lead on recruitment, undertake monthly Management Supervision, promote adherence to Trust Policy, support compliance in all areas and undertake budgetary requirements.
• Working with other deputies and BSMs to share good learning and implement new solutions to drive performance in all areas, data quality and continually seek ways to improve Young People’s care
• Working with the Contracts, Performance, and Information Team to develop robust and efficient reporting and escalation processes
Working for our organisation
The role requires initiative, discretion, quick thinker, proactive and have an attention to detail with the ability to work with minimum supervision to deadlines.
Excellent administrative, organisational and communication skills are essential to the success of this role.
While the successful applicant must be able to demonstrate their skills to meet the requirements of the role, we encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust’s values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone.
Benefits included with this role are:-
• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• gym membership
• NHS discounts and many more.
Detailed job description and main responsibilities
An ideal candidate will:
Be keen and willing to learn and develop themselves
Understand data and information, and be comfortable dealing with it
Have experience working with people of all levels of ability and seniority
Be willing to explore new ways of working
Be an experienced staff leader able to deal with complex situations
Be experienced in dealing with IT and particularly electronic patient records. Be experienced in collating and analysing data for projects and creating reports
Providing administration to project groups i.e. note taking, agenda preparation and coordinating diaries for meetings as required
Please find attached our Job Description for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
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Person specification
Qualifications
Essential criteria
- Degree or equivalent (including data analysis/presentation, data manipulation, equivalent knowledge of information systems and data analysis)
Desirable criteria
- Experience or qualifications in health informatics post graduate
Experience
Essential criteria
- Experience in an NHS Information / Business performance environment
- Experience in manipulation of large and complex data sets in a business/working environment
- Experience of communicating a range of complex or sensitive information
Desirable criteria
- Experience of Information and commissioning environment withi the NHS
Skills
Essential criteria
- Excellent communication skills and the ability to communicate at all levels
- Experience in motivating staff and performance management
Desirable criteria
- Ability to use Visio
Knowledge
Essential criteria
- Knowledge of spreadsheets and relational databases with the ability to know which software tool is most appropriate to solve individual problems
- Understanding of priorities, data flows, datasets, performance and business management
Desirable criteria
- Good understanding of current NHS issues and understanding reporting requirements
- Good understanding and appropriate knowledge of how mental health services are delivered and likely to change in the future
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Christina Rose
- Job title
- Performance & Information Business Support Manager
- Email address
- [email protected]
- Telephone number
- 07557 289145
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