Crynodeb o'r swydd
- Prif leoliad
- Administrative and Clerical
- Gradd
- NHS AfC: Band 4
- Contract
- Secondiad: 12 mis
- Oriau
- Llawnamser
- Gweithio hyblyg
- Gweithio gartref neu o bell
- Cyfeirnod y swydd
- 137-6156547-A
- Cyflogwr
- NHS Norfolk and Waveney Integrated Care Board
- Math o gyflogwr
- NHS
- Gwefan
- Floor 8, County Hall
- Tref
- Norwich
- Cyflog
- £25,147 - £27,596 per annum
- Cyfnod cyflog
- Yn flynyddol
- Yn cau
- 26/05/2024 23:59
Teitl cyflogwr
Primary Care Workforce Senior Administrator
NHS AfC: Band 4
NHS Norfolk and Waveney Integrated Care Board (ICB) plans and buys healthcare services for our local population. We are accountable for the performance and finances of the NHS across Norfolk and Waveney – a total budget of £2 billion a year. Known as NHS Norfolk and Waveney, the organisation works with local people, health and care professionals, and partner organisations to improve the health and wellbeing of our population.
The organisation is part of the Norfolk and Waveney Integrated Care System. A system dedicated to working with partners in local government, the voluntary sector and others and helping the NHS to support broader social and economic development and to tackle inequalities in health outcomes.
We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at 8th Floor of Norfolk County Hall, Martineau Lane, Norwich, NR1 2UE however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where our stakeholders are situated.
Our three ICS goals are:
- To make sure that people can live as healthy a life as possible.
- To make sure that you only have to tell your story once.
- To make Norfolk and Waveney the best place to work in health and care.
If you are someone who enjoys making a difference and would like to help people in Norfolk and Waveney live longer, healthier and happier lives then we would love to hear from you.
Trosolwg o'r swydd
The Primary Care Workforce Team (PCWT) is the ‘go to’ team for Primary Care workforce education, training and development. We work with General Practice, Pharmacy, Dentistry & Optometry within Norfolk & Waveney, to enhance workforce recruitment, development, resilience and retention across the four sectors.
We are seeking a highly motivated and enthusiastic individual to deliver seamless administrative services. As administrator, your responsibilities will include supporting the team in managing workforce programmes and projects as defined by NHS England (NHSE). This involves handling enquiries, collecting information and data entry / analysis, coordinating training courses, and managing associated budgets.
PLEASE NOTE THAT THIS ROLE IS ONLY AVAILABLE AS A SECONDMENT OPPORTUNITY.
Please seek permission from your current employer to be seconded.
Prif ddyletswyddau'r swydd
The role involves managing administrative functions for the Primary Care Workforce Team, ensuring smooth operations and supporting team members in various primary care initiatives.
Responsibilities include:
- Responding to queries from stakeholders
- Managing team communications and producing communications for external stakeholders
- Organising meetings and events including coordinating training sessions and events
- Compiling performance reports, preparing reports for committees and maintaining project data
The position requires proactive management of various tasks to assist the team in meeting project deadlines effectively.
Gweithio i'n sefydliad
Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations – NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others – joining forces to agree and plan for local people’s needs.
Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Main Duties and Responsibilities
- Responsible for the smooth and effective maintenance of the administrative function and systems of the Primary Care Workforce Team.
- To provide administrative support including when appropriate, in conjunction with other administrative colleagues, to all team members to support a range of primary care initiatives.
- Acting as a point of contact, dealing and responding effectively with queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
- Receive enquiries for the team when required and monitor the Primary Care Workforce Team inbox, using initiative to respond to incoming queries.
- Sort and, acting on own initiative, prioritise all incoming mail and Microsoft Teams channel communications, distributing as appropriate.
- Set up distribution lists and send out communications on behalf of the team, as required.
- Organise key meetings, training and events for the team and for stakeholders.
- Working with all team members, the postholder will undertake collection of information for performance reporting, to support delivery of team projects.
- Produce decision logs, monitor actions arising from key meetings and produce reports of proceedings to be presented at future meetings.
- As required, manage the diaries of the team to ensure optimal meeting and group attendances, and to synchronise with planning and events.
- Inputting, monitoring and checking data for ongoing projects within the team, including the course waiting list and continuing professional development (CPD) funding requests, using a range of IT applications.
- Enter and extract detailed information from databases, interpret the data, assemble into appropriate communication mechanics and circulate.
- To coordinate the organisation and delivery of events, webinars, workshops and training courses, including agreeing dates, booking venues, monitoring bookings, sending out pre-course information, sending out certificates, following up on attendee feedback and reviewing data with a view to reporting on success of events.
- Responsible for producing communications for external stakeholders including the weekly Primary Care Workforce newsletter, Training Catalogue and updating the WeCareTogether website.
- Running and collating reports which may include reports to governing bodies / committees e.g. Primary Care Commissioning Committee (PCCC) and the Training Hub Oversight Board, and senior management as required.
- Coding invoices on behalf of the team using Oracle and maintaining the Finance Log accordingly, reporting to the Head of Primary Care Workforce.
- Maintaining efficient administrative support systems and ensure that information is kept securely. Including developing and maintaining effective electronic filing systems, to ensure that information is kept securely, up to date and is accessible to other members of the team.
- At times work under pressure to assist the team to meet project deadlines.
For the full duties and responsibilities of this role please download a copy of the job description.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Educated to NVQ Level 3 in a relevant subject or equivalent level of qualification, or significant equivalent previous proven experience.
Meini prawf dymunol
- Formally recognised Project Management qualification, or equivalent previous proven experience.
Values
Meini prawf hanfodol
- It is essential that all employees uphold the values of the ICB: Respectful, Inclusive, Innovative
Experience and Knowledge
Meini prawf hanfodol
- Knowledge of administrative procedures and/or information analysis.
- Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
- Event and meeting organisation experience; including bookings administration.
- Ability to provide high-quality meeting administration; Including producing agenda’s, minute taking, collating action/decision logs and distribution.
- Demonstrable experience in dealing with the public and people at all levels of an organisation (including Senior Managers) and dealing with sensitive and confidential information.
Meini prawf dymunol
- Experience of using web-based programmes and administering websites and pages.
- Previously worked in similar position within the public sector, including knowledge of the NHS and Primary Care.
Communication Skills
Meini prawf hanfodol
- Excellent written, verbal communication and interpersonal skills.
- Demonstrable ability in handling sensitive and/or contentious information and ensuring compliance with information governance requirements.
- Ability to communicate with internal/external stakeholders from diverse backgrounds.
- Ability to pull together comprehensive reports, data and letters.
Meini prawf dymunol
- Negotiation, networking and persuasive skills.
Analytical Skills
Meini prawf hanfodol
- Problem solving skills and ability to respond to sudden unexpected demands.
- Excellent time management skills with the ability to re-prioritise.
Planning Skills
Meini prawf hanfodol
- Skills for supporting project management.
- Strong organisational skills able to deliver agreed objectives within an agreed timeframe.
Autonomy
Meini prawf hanfodol
- Ability to work without supervision.
- Able to work on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
Other
Meini prawf hanfodol
- Ability to work under pressure in a busy working environment and able to multi-task
- Ability to maintain confidentiality and trust.
- Professional, calm and efficient manner.
- Commitment to continuing professional development.
- Positive and flexible approach to work.
- Understanding of Confidentiality and General Data Protection Regulations.
- Ability to travel within and outside of the ICB’s geographical area, sometimes to places that may not be accessible by public transport.
Bathodynnau ardystio / achredu cyflogwyr
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Charlotte Mercer-Hughes
- Teitl y swydd
- Primary Care Workforce Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda NHS Norfolk and Waveney Integrated Care Board yn Nyrsio a bydwreigiaeth neu bob sector