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Detailed job description and main responsibilities

Key Working Relationships

• Operate effectively in a flexible and demanding environment and proactively engage with NHS staff, consultants and contractors working on a variety of topics.
• Work effectively with a variety of stakeholders working on other projects and programmes within other NHS directorates as required (i.e. HEE, provider and commissioner organisations, voluntary sector organisations)
• Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.
• Have the ability to deal with resulting potentially aggressive/antagonistic situations.
• Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues
• Nurture key relationships and maintains networks internally and externally, including national networks
• Close liaison with the communications and stakeholder team on public relations and marketing activities
• Link with managers and members of other functions, to address inter-dependencies and ensure alignment
• Apply a structured change management approach and methodology for the impact of any change

Functional Responsibilities

 Operational

• To work autonomously as part of a virtual system team to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:
  • To create robust project plans/milestones and report on progress
  • To support the timely recruitment to the project teams
  • To co-ordinate the establishment of shared principles for the safe and effective operational delivery of pilot projects/services via SOPs, policies and associated protocols.
  • To ensure that any clinical risks/dependencies are identified and mitigated by the providers involved.
  • To ensure that data is collected to evaluate impact and positive patient experience/acceptability.
  • To develop patient/public communications as required.

Project Management

• Lead the project management of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Develop comprehensive and cohesive plans which are consistent with the overall project timetable, meet the strategic direction of the team and minimise unnecessary disruption to stakeholders involved in the process and are operationally sound.
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner. Maintain the project initiation documents and associated plans with regular steering group meetings to monitor progress and resources.
• Ensure flexibility of the projects if required to meet conflicting/changing requirements.
• Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.
• Demonstrate effective stakeholder management across different departments/organisations and at all levels
• Support other project managers as and when required.
• Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS.

 Functional Responsibilities

 Operational

• To work autonomously as part of a virtual system team to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:
  • To create robust project plans/milestones and report on progress
  • To support the timely recruitment to the project teams
  • To co-ordinate the establishment of shared principles for the safe and effective operational delivery of pilot projects/services via SOPs, policies and associated protocols.
  • To ensure that any clinical risks/dependencies are identified and mitigated by the providers involved.
  • To ensure that data is collected to evaluate impact and positive patient experience/acceptability.
  • To develop patient/public communications as required.

Project Management

• Lead the project management of project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project.
• Develop comprehensive and cohesive plans which are consistent with the overall project timetable, meet the strategic direction of the team and minimise unnecessary disruption to stakeholders involved in the process and are operationally sound.
• Pro-actively manage stakeholders, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
• Be responsible for a high standard of work supporting the delivery of projects on time, to quality standards and in a cost-effective manner. Maintain the project initiation documents and associated plans with regular steering group meetings to monitor progress and resources.
• Ensure flexibility of the projects if required to meet conflicting/changing requirements.
• Responsible for the planning and organisation of numerous events/meetings. Ensuring communication tools are used to their maximum value for circulating the minutes, agenda and presentations in a timely manner.
• Demonstrate effective stakeholder management across different departments/organisations and at all levels
• Support other project managers as and when required.
• Advocate the projects at senior and executive levels and ensure active engagement and sponsorship within NHS as a whole.
• Ensure that the projects maintain business focus, have clear authority and that the context, including risks, are actively managed in alignment with the strategic priorities of NHS.

Financial and Physical Resources

• Establish the project and monitor expenditure within the agreed budget.
• Identify products, equipment, services and facilities for service activities, achieving stakeholder buy-in as required.
• Responsible for making recommendations, providing advice and able to prepare strategic reports/briefings for the Head of Department, Steering/Reference Groups and others as required.

Staff Management

• Responsible for day-to-day work assigned to the project.
• Forge close positive working relationships, in order to support an effective matrix approach to achieve NHS objectives.
• Coaching/mentoring support for more junior colleagues within the team
• Managing third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.

Information Management

• Drafting reports summarising status on issues, appraising outcomes, and providing progress reports for the Head of Department.
• Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project ‘products’.
• Analyse, interpret and present data to highlight issues, risks and support decision making.

Policy and Service Development

• Responsible for proposing and drafting changes, implementation and interpretation to policies and guidelines
• Proposes changes to own function making recommendations for other service delivery.
• The post holder will need to maintain a good knowledge of emerging policies from government departments.

Research and Development

• Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information
• Deliver project to comply with key performance indicators.

Planning and Organisation

• Contribute to the strategic planning of team projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary.

Contribute to short, medium and long-term business plans, achieving quality outcomes.

Effort and Environment

All job descriptions should include information on:

• Physical effort – office work/driving
• Mental effort – complex project across system providers/stakeholders
• Emotional effort – associated with cancer care

Working conditions of the post (environment) – office/hot desking in other organisations/driving/home working.

The post holder will participate, actively engage and support fully in the ICB efficiency programmes to contribute towards achievement of both ICB and ICS financial balance, through achievement of the annual savings targets.