Crynodeb o'r swydd
Teitl cyflogwr
Admin & Clerical Support Officer
NHS AfC: Band 3
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Trosolwg o'r swydd
The Eastern Pathology Alliance is formed from three Pathology Laboratories based at the Norfolk and Norwich University Hospital (NNUH), the James Paget University Hospital and the Queen Elizabeth Hospital, Kings Lynn. The post holder will work at the NNUH main site, in the pathology office, as a team of three.
The Laboratory at NNUH provides a large range of Blood Sciences services comprising Clinical Biochemistry, Haematology and Transfusion, Immunology and Toxicology. The service provides analysis of a range of tests to support the Acute Trust and Primary Care Trusts within Norfolk and Waveney Integrated Care System (GP Services) requirements.
The general duties for the clerical officer role will reverberate around providing admin support to healthcare professionals. The office requires 9 am - 5 pm staff cover on-site, although as a team of three, flexible working arrangements may be available.
Prif ddyletswyddau'r swydd
The main duties will include:
- Arranging and booking Andrology patient appointments.
- Retrieving patient records.
- Inputting confidential data on the inhouse system.
- Liaising with healthcare professionals.
- Answering routine queries.
The ideal candidate will have undertaken a similar position previously. The post holder will be requiring experience in Microsoft word and Excel. Training on other internal laboratory information management systems (LIMS) will be provided, although experience with WEBICE and LabTrak systems would be an advantage.
The poster holder will need to communicate efficiently with the external services, and internal staff. Notify GP surgeries of the presence of test result reports of out-of-range results. The post holder will NOT be expected to discuss any test results or numerical values, just the notification of results being available, that need attention of the requestor.
The post requires transcribing complex results reports of specialist tests that are sent away to other specialist laboratories. Also typing antenatal letters, minuting meetings, and checking request forms. Attention to detail is, therefore, very important.
Gweithio i'n sefydliad
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good general standard of literacy and numeracy
- RSA level II or equivalent experience
Experience
Meini prawf hanfodol
- Some experience of working in an electronic office
- Previous clerical work including data input
Skills
Meini prawf hanfodol
- Good communication and interpersonal skills
- IT skills – accurate data input
Attitude, aptitude
Meini prawf hanfodol
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Vj Bilyard
- Teitl y swydd
- Network Blood Sciences Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01603 286 286
Rhestr swyddi gyda Norfolk and Norwich University Hospitals NHS Foundation Trust yn Nyrsio a bydwreigiaeth neu bob sector