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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
  • Full time
  • Flexible working
37.5 hours per week (Monday to Friday, 9am to 5pm)
Job ref
246-NNN6076794-A
Employer
Norfolk and Suffolk NHS Foundation Trust
Employer type
NHS
Site
Hellesdon Hospital
Town
Norwich
Salary
£25,147 - £27,596 gross per annum
Salary period
Yearly
Closing
23/05/2024 23:59

Employer heading

Norfolk and Suffolk NHS Foundation Trust logo

Senior Management Support Administrator

Band 4

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams.  We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Senior Management Support Team Administrator

Supporting the Senior Leadership Teams

We have an exciting opportunity to recruit to full time Senior Management Support Administrator within the North Norfolk & Norwich Care Group.

The post will be providing administrative support to our Service Manager and Deputy Service Director within the Community Services Pathway.

The role requires strong admin / PA experience as you will be responsible for supporting with diary management, email monitoring, minute taking, complex reports and audit work and much more.

We require an enthusiastic and passionate administrators who is able to work with a keen eye for detail and a proactive mindset.

 

 

Main duties of the job

Senior Management Support Duties

Provide accurate, prompt and efficient secretarial / administrative support to the management team which may include presentations / spreadsheets including complex reports.

Ensure the workload of the management support team is prioritised to ensure patient safety and meet quality standards.

To raise agendas, take and process minutes for teams (across the care group).

Participate in ongoing audits and service development as directed by Business Support Manager (or their deputy).

Provide supervision and training and appraisals to administration staff as identified by line manager.

Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

Acting as a supervisor admin staff, completing regular monthly supervision sessions and yearly appraisals.

 

 

Working for our organisation

Trust Values and Behaviours

Our values and behaviours are at the heart of who we are as an organisation. The successful candidate will need to promote and adhere to the workplace values of NSFT.

Our values and behaviours were created by 1,300 staff members, service users and carers all working together in the Putting People First project.

They reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ‘living our values’ we will develop our Trust, our people, and continue to improve the quality of everything we do.

Benefits

Benefits included with this role are:-

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other and are looking forward to welcoming you!

 

 

Detailed job description and main responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

Skills

Essential criteria
  • ICT skills including Microsoft (especially word processing, spreadsheets)
  • Good standard of literacy and numeracy.
  • Minute Taking

Qualifications

Essential criteria
  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
  • NVQ 3 Business Administration or equivalent or willing to work towards.
  • NVQ 2 Customer Services or working towards.

Experience

Essential criteria
  • Ability to work with senior members of staff across a large organisation.
  • Experience of working at PA level.
  • Supervision of staff
Desirable criteria
  • Day to day line management
  • Working knowledge of Trust policy / procedure (Sickness / Annual Leave)

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthWomens Staff Network

Documents to download

Apply online now

Further details / informal visits contact

Name
Hayley Penney
Job title
Business Support Office Manager
Email address
[email protected]
Telephone number
07918224631
Additional information

Amy Webb, Governance Business Support Manager

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