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Crynodeb o'r swydd

Prif leoliad
EOC
Gradd
NHS AfC: Band 3
Contract
Parhaol: Permanent
Oriau
Llawnamser - 37.5 awr yr wythnos (37.5 Hours per week plus section 2 unsocial enhancements after training/mentoring period.)
Cyfeirnod y swydd
335-A-1476
Cyflogwr
East Midlands Ambulance Service NHS Trust
Math o gyflogwr
NHS
Gwefan
Horizon Place, Nottingham
Tref
Nottingham
Cyflog
£22,816 - £24,336 £23,644 pa (Living Wage Foundation rate)
Cyfnod cyflog
Yn flynyddol
Yn cau
19/05/2024 23:59

Teitl cyflogwr

East Midlands Ambulance Service NHS Trust logo

Emergency Medical Advisor (999 Call Handler) Nottingham

NHS AfC: Band 3

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).


 

Trosolwg o'r swydd

Why be a 999 call handler for East Midlands Ambulance Service?

Working for us is an experience like no other, it’s a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need.

Save and Change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.

You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.

With annual reviews and the support of our team, you will have career potential that matches your ambitions.

Prif ddyletswyddau'r swydd

What does a 999 Call handler do?

Based within the Emergency Operations Centre at Nottingham or Lincoln, you will receive 999 and urgent calls from members of the public and Health Service colleagues; you will prioritise these calls in line with agreed protocols and provide pre-arrival advice. 

We offer a variety of shift patterns and shift durations up to 12 hours. We operate 24/7 365 days of the year including public bank holidays.

It is envisaged the successful candidate will have previous experience of working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice to the public.

The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate.

Please see the attached guide to help you complete a robust application form. (see attachment ‘Support with your EMA application using TRAC’)

The training will be approximately 6 weeks full time followed by approximately 12 mentoring shifts. Annual leave is restricted during the training. Some elements of the training may be virtual or off site.

Gweithio i'n sefydliad

Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too. We offer:

    • Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff
    • Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time).
    • Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review.
    • We are a uniformed service and uniform will be provided.
    • Expert training and support from our dedicated in-house education team.
    • Enrolment into the NHS Pension Scheme.
    • Occupational Health support along with an Employee Assistance Programme
    • NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
    • Childcare vouchers
    • Peer to Peer support networks
    • An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
    • A first-class employer, promoting equality, diversity and inclusion of our employees.     

 

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust.

It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults.

This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement

Manyleb y person

Qualification

Meini prawf hanfodol
  • 3 GCSE Grade C (level 4) or above including English or equivalent relevant experience
Meini prawf dymunol
  • Another Level 2 Qualification (Customer service)

Experience

Meini prawf hanfodol
  • Experience of working with computers
  • Experience of working with the general public
  • Displays an ability to communicate effectively at all levels
  • Excellent interpersonal skills
  • Displays an ability to pay attention to detail
Meini prawf dymunol
  • Customer Service qualification
  • Work experience in busy office or call centre environment
  • Experience of working within a team

Bathodynnau ardystio / achredu cyflogwyr

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyAge positiveArmed Forces Covenant (Silver Award)Care quality commission - GoodMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Michelle Kirton
Teitl y swydd
EOC Training and Planning Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg