Job summary
- Main area
- Community Paediatrics
- Grade
- Band 4
- Contract
- Fixed term: 6 months
- Hours
- Full time - 37.5 hours per week (Between Monday - Friday)
- Job ref
- 164-6115033
- Employer
- Nottingham University Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queens Medical Centre
- Town
- Nottingham
- Salary
- £25,147 - £27,596 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 20/05/2024 23:59
Employer heading
Specialty PA - Children's Nephrology
Band 4
Job overview
An exciting opportunity has arisen for a temporary Band 4 Specialty PA to work alongside the Children's Nephrology Specialty PA at the Children’s Hospital in Nottingham. The Children's hospital is located within the Queens Medical Centre.
The post holder will be working closely with a team of administration colleagues as well as Clinical and Nursing staff to provide an excellent service for our patients and parents/carers. The role involves bringing together excellent written and verbal communication skills, good working knowledge of Microsoft Office as well as excellent planning and organisational skills.
You will be a team player and also able to work on your own initiative to meet agreed plans and deadlines.
Main duties of the job
The successful candidate will play a crucial role in delivering a high quality Specialty PA service providing comprehensive administrative and secretarial support to a team of Consultants and Nursing colleagues within the Paediatric Nephrology team, whilst working closely with a team of administrative colleagues to provide an excellent administrative service for our patients and parents/carers.
To understand the role in more detail, please read the attached job description and person specification documents.
Working for our organisation
Nottingham University Hospitals NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitment of all our employees. As a service we are committed to continuous professional development for all our staff through a range of opportunities that involve training courses and involvement in service developments.
NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you). This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
Detailed job description and main responsibilities
Manage Clinic schedules and patient attendance for your Specialty, working closely with Consultants and other stakeholder departments.
Liaise with Consultants regarding patient queries and be a key contact for consultants and other clinical staff.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.
Establish and maintain patient admin systems/databases.
Dealing with incoming mail, results/reports management
Attending/organising meetings, take minutes.
Ensure RTT patient data quality is accurate.
Communication link to directorate management team, regarding consultant leave/service issues.
Diary Management for Clinical teams.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Typing of non-clinical letters as required.
To support and mentor new staff.
Share responsibility with line manager for own personal development.
Undertake HR related tasks, appraisals and recruitment (if necessary).
Undertake any other duties which may be reasonably required.
Person specification
Communication and Relationships
Essential criteria
- Must be able to clearly and convey information accurately verbally and in written format
- Can complete letters, forms, reports & tables using computerised technology from information collected
- Friendly and professional telephone manner
- Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues & be aware of GDPR
Training and Qualifications
Essential criteria
- Minimum 3 GCSEs or equivalent to include English Language
- NVQ Level 3 Administation or equivalent experience
Desirable criteria
- ECDL or equivalent ICT qualification
- RSA III word processing/typing or equivalent work based experience
Experience
Essential criteria
- Minimum of 2 years secretarial experience
- Audio typing experience
- Minute taking experience
- Experience in using Microsoft Office
Desirable criteria
- Knowledge of RTT Targets
- Knowledge of hospital IT systems e.g. Medway PAS, Notis, Winscribe
- Previous experience of working in the NHS
Analytical and Judgement Skills
Essential criteria
- Able to use judgement to solve problems and answer enquiries
- Uses own initiative
Planning and Organisation
Essential criteria
- Demonstrates ability to prioritise and organise own work schedule
- Manages times effectively and display initiative
- Work within prescribed deadlines
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alison Ledwitch
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07812 276122
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