Job summary
- Main area
- Health Records Assistant
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 319-6212073AZ-HAS
- Employer
- Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Seaton Delaval
- Town
- Seaton Delaval
- Salary
- £22,383 pro rata per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Health Records Assistant
NHS AfC: Band 2
Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!
What the Northumbria Way means for you:
- Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
- Support and connection through a variety of Staff Network groups
- A range of flexible working opportunities
- Generous annual leave and pension scheme
- Access to lease car and home electronics scheme (qualifying criteria applies)
- Opportunities to improve your professional development through our vast training programmes
- On-site nursery places via salary sacrifice
- Access to savings scheme via salary sacrifice with Northumberland Community Bank
We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.
We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.
If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.
Job overview
We are looking to recruit a highly motivated and enthusiastic team player who can demonstrate high standards of reception and administrative skills to join the Health Records Team. The successful candidate will be based at Seaton Delaval on a permanent however, they will be required to work on other sites within the Trust to ensure a high quality service is provided at all times.
The successful candidate must be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and all Bank Holidays.
This is a demanding role and the post holder must be able to work under pressure to meet the needs of the service. Full training will be given to allow the successful candidate to work as part of the team in the Central Medical Records Library, Medical Records Hubs, Main Outpatients, Wansbeck Clinic, Gynaecology, Antenatal, Morpeth View and Main Reception areas.
Experience of working with the general public and being able to demonstrate professionalism at all times is an essential part of this role.
Main duties of the job
There is a physical element to the role involving moving and handling of flatbeds and trollies, use of stepladders and standing for long periods when working in reception areas.
Customer orientated service compliant with the Trust confidentiality policy in line the GDPR.
Receiving patients and visitors into the reception areas with accurate and efficient recording and process of patient activity using NHS computer systems including Patient Administration System (PAS) and Mediviewer.
Work in partnership with colleagues in the Health Records Hubs, wards and departments across the Trust to provide a high-quality service to enhance the patient experience.
To provide non-clinical advice to patients, relatives, the public and internal and external agencies.
Working for our organisation
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
Detailed job description and main responsibilities
Good interpersonal skills for effective communication with patients and service users.
Good numeracy, literacy and keyboard skills to enable accurate data capture.
Work as part of the larger Health Records Team and under the guidance of a Team Leader to ensure that a high-quality service is provided.
Good knowledge of GDPR.
Ability to prioritise and organise workload with competing and changing priorities.
To provide non-clinical advice to patients, relatives, the public and internal and external agencies.
Be flexible and able to adjust to the requirements of the service to cover various shifts, including weekends and Bank Holidays.
Share knowledge and skills with colleagues to maintain excellence in customer care through good service delivery in all areas of the department.
Follow corporate and local policies in all areas of work.
Person specification
Qualifications
Essential criteria
- Educated to NVQ level 2 or equivalent
- English and Mathematics or be able to demonstrate good numeracy or literacy skills.
Desirable criteria
- Qualification in Health Records or Related profession
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Carr
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 0191 2828947
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