Job summary
- Main area
- Receptionist/Admin Support
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9:00am to 5pm - Monday to Friday)
- Job ref
- 444-6246999-CG
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- Swanswell Point
- Town
- Coventry
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Community Mental Health Team Receptionist/Admin Support
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
Band 2 - Receptionist/Admin Support 37.5 hrs/week – Monday to Friday
An exciting opportunity is now available within our Community Mental Health Team based at Swanswell Point, Coventry. You will be part of a small dedicated admin team, supporting the Adult Community Mental Health Services with delivering clinical out-patient and home treatment care to the local Coventry communities.
Main duties of the job
We’re looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.
Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems and processes such as Carenotes, etc.
You may be required to travel to attend training, for which travel expenses would be paid.
Person specification
Desirable
Essential criteria
- Good General Education (eg. GCSE English and Maths A-C)
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable criteria
- Good organisation skills and ability to multitask
- Experience of working in a busy office / customer care environment
- Previous NHS Administration experience
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to maintain relevant recording on information systems
- Understand confidentiality and apply the principles in every day working practice
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sinead McCristall
- Job title
- Senior Admin Lead
- Telephone number
- 07818561769
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