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Detailed job description and main responsibilities

Professional Values

To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.

Uphold the Trust values and standards at all times.

Ensure documentation and records are maintained, kept confidential and meet Trust standards in line with the Data Protection Act.

Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment.

To report any accidents or incidents as described by the Trust policy and procedures ensuring an open and transparent culture.

To take reasonable care of the health and safety of themselves and of other persons.

To adhere to the Trust’s dress code policy, maintaining a smart appearance at all times.

To assist other wards, departments and teams within the Trust as and when required by Service needs.

To adhere to the Trust’s IT policies regarding e-mail and internet usage.

To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.

Clinical Practice

To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.

To carry out duties as specified within the Trust’s approved core task list for Clinical Support Workers/Health Care Assistants.

To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient’s condition.

Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.

To report all care that has been given to patients within the team to a registered Professional

To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.

To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.

To keep the clinical area clean and tidy, maintaining a safe environment.

To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.

To chaperone or escort patients as needed under the direction of the registered professional.

To support relatives demonstrating compassion and empathy under the guidance of a registered professional.

To assist with the discharge process for patients as directed by the registered professional.

Helping to attend to patients hygiene needs

Performing and recording basic observations of patients including temperature, pulse, blood pressure, height and weight recordings

Assisting with patient drinks and meals

Toileting patients

Handling and moving patients

Escorting patients to other areas.

Emptying and safe disposal of linen and ‘sharps’ items

Clerical Duties

Undertaking reception duties.

Preparing notes

Filing in patient’s notes.

Maintaining up to date information on the computer system.

Requesting and obtaining patient records and x-rays.

Making outpatient appointments.

Provide clerical support for the team

Communications and Interpersonal Relationships

Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication.

Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.

To communicate effectively with patients and their families and members of the multi-disciplinary team to inform them of planned therapeutic activities and how to access these.

To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.

Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated.

Contribute to the reporting, handover and documentation of patient care under the direct supervision of a registered professional maintaining confidentiality at all times.

Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.

Use the Trust information support system and other computer systems as required by the clinical area in accordance with Trust policy.

Team working

Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with Trust policy.

Promote a professional, welcoming and uncluttered environment by maintaining safe, clean and tidy storage areas.

To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.

Ensure all waste and soiled linen is disposed of in line with Trust policy.

Participate in audit under the direction of the registered professional.

Clean and check beds, bed spaces and lockers following discharge and in preparation for admission (inpatient areas only).

Ensure deliveries are stored correctly and stock maintained to the required level,including general, stationary, intravenous fluids and pathology supplies

Support the house-keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).

Education, Training and Personal Development

To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.

To complete the Trust’s Clinical Support Worker Induction programme.

To successfully complete the Care Certificate within 12 weeks of commencing employment.

To participate in the Trust Appraisal process.

To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.

To continue personal development in relation to identified objectives.

Maintain up to date knowledge of changes in policies and procedures relevant to the post.