Job summary
- Main area
- IT
- Grade
- NHS AfC: Band 5
- Contract
- Bank: flexibe hours up to 37.5 per week
- Hours
- Flexible working - 0 hours per week
- Job ref
- 389-24-6268641
- Employer
- Bradford Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Bradford Royal Infirmary
- Town
- Bradford
- Salary
- £14.53 - £17.69 per hour
- Salary period
- Hourly
- Closing
- 21/05/2024 23:59
Employer heading
IT Infrastructure Technician (Bank)
NHS AfC: Band 5
Job overview
We are looking for a skilled and experienced individual to join our bank as an Infrastructure Technician (End User Computing). The ideal candidate for this position needs to be an excellent problem solver with strong IT skills. In addition, they should enjoy a challenge and be able to stay on top of several tasks simultaneously. The hours are flexible up to 37.5 hours per week as required.
Main duties of the job
The role is predominantly to support the final stages of the Microsoft Office 365 roll-out, liaising and supporting clinical areas during in transition. The role will also agree lists of staff to be migrated at the same time, to minimise operational disruption.
Working for our organisation
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:
- We value people
- We are one team
- We care
We’re keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Detailed job description and main responsibilities
There has never been a better time to join us in the NHS at Bradford Teaching Hospitals NHS Foundation Trust. We provide acute and planned inpatient and outpatient care for our local community with a firm commitment to staff health and wellbeing.
This role is part of the Trusts Informatics Team and the post-holder will support the provision of 3rd tier IT support and maintenance for all Trust departments within the IT Infrastructure discipline (Networks, End User Computing or Data Centre) to which they are assigned. This will also involve updating and managing incidents within the IT Service Desk ticketing system. The post holder will also be responsible for investigating reported faults, maintaining communications and liaising with users to effect appropriate repairs and achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder is also required to analyse IT problems and design, test, document and implement appropriate solutions.
The role is predominantly to support the final stages of the Microsoft Office 365 roll-out, liaising and supporting clinical areas during in transition. The role will also agree lists of staff to be migrated at the same time, to minimise operational disruption.
Are you interested in learning more about this opportunity? I'd be happy to chat with you about it further. Let me know if you have any questions.
Person specification
Experience
Essential criteria
- Minimum of 2 years working in an IT Infrastructure environment
Desirable criteria
- Understanding the culture of the NHS
- Experience of working in a IT Servicedesk or Helpdesk environment
- Experience of working in an IT support environment
- Customer Care experience
Skills
Essential criteria
- Ability to understand and interpret user requirements and develop and communicate appropriate responses
- Presentation Skills, Teaching and Training in use of IT
- Good organisational Skills
- Legible Handwriting
- Ability to influence people and decisions.
Knowledge
Essential criteria
- Expert knowledge of current Microsoft PC and Server Operating Systems
- Expert knowledge of application software
- Knowledge of PowerShell and Batch scripting
- Knowledge of application packaging, deployment, and testing.
- Knowledge of PC management software (ZENworks/SCCM/WSUS)
- Knowledge of PC based management and configuration utilities
- Experience of supporting Microsoft Exchange environments
- Knowledge of ITIL services management
- Knowledge of Active Directory server roles and LDAP
- Knowledge of Office 365 & Azure technologies
- Evidence of continuous professional development
Desirable criteria
- Knowledge of email and web filters
- Knowledge of anti-virus and encryption technologies
- Knowledge of MDM technologies
Qualifications
Essential criteria
- Educated to Degree Level or equivalent*
- GCSE Maths and English (Grades A – C) or equivalent
Desirable criteria
- ITIL Foundation Certificate
- NVQ II in Information Technology
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ian Scott
- Job title
- Head of IT
- Email address
- [email protected]
- Telephone number
- 01274 382496
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