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Detailed job description and main responsibilities

Key Responsibilites: 

• Ensure sufficient numbers of staff are available to deliver quality and timely Domestic Services. Cover any staff shortages due to absence by the reallocation of work duties. Escalate issues to line manager where necessary.
• Respond to service delivery issues in a timely and professional manner.
• Conduct monthly team briefings, ensuring all colleagues are kept fully up to date.
• Communication both written and verbal, to all levels of staff relating to the provision of Facilities Services.
• Provide and receive technical and non-technical information, ensuring where relevant, such information is communicated effectively up to senior management level.
• Undertake such training as required to fulfil the responsibilities for Domestic Services Supervisor.
• Resolve operational services issues and failures in meeting the required service standards using own knowledge and experience.
• Analyse performance information related to the operational delivery of Domestic services. Assess any required action to recover failed standards and escalate where appropriate to the Assistant Facilities Manager
• Identify and action any poor practice which may result in financial loss to the Trust and report such to the Facilities Manager.
• In conjunction with the Facilities manager, organise on a day-to-day basis, the planning and delivery of Domestic Services in accordance with service specifications, work instructions, service level agreements and client requirements.
• To respond to incidents occurring with staff within the department and inform Facilities Manager of such matters. Conduct initial investigation as appropriate.
• To ensure all work allocated is undertaken and completed in accordance with relevant polices and procedures, accurately and within agreed timescales.
• Prioritising competing work areas effectively and with regard to appropriate deadlines within a managed framework.
• Liaise with departmental staff to identify any issues of service performance and agree recovery actions, reporting persistent failures to the Assistant Facilities manager.
• Check financial documentation for staff working in community settings e.g., overtime, consumable usage and time sheets.
• To organise and oversee any deep cleans and ad hoc/ periodic cleans.
• Ensure the safe and effective use of equipment, manage, and maintain machinery and provide adequate training.
• Assist the Facilities Manager with the recruitment, appointment, induction, training, monitoring and retention of staff.
• To liaise with multidisciplinary staff and stakeholders as appropriate to develop and maintain good working relationships and to ensure effective communication always takes place.
• Assist in the delivery and monitoring of appropriate work schedules, frequencies, and programs to ensure services are compliant with any associated standards to meet customer and service expectations. Conduct audits as per specification as required. Compile reports as required.
• Organise stock control and consumables as directed, distribute to community properties accordingly.
• To oversee the deep clean programme / teams
• To undertake individual appraisals and agree PDP domestic staff 
• Undertake all such reasonable other duties as may be required as part of the role