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Job summary

Main area
Ulysses System Specialist
Grade
BAND 6
Contract
Bank
Hours
Flexible working
Job ref
392-BankUlyssesSystem
Employer
Royal National Orthopaedic Hospital NHS Trust
Employer type
NHS
Site
Royal National Orthopaedic Hospital
Town
Stanmore
Salary
£19.60
Salary period
Hourly
Closing
24/07/2024 23:59

Employer heading

Royal National Orthopaedic Hospital NHS Trust logo

Ulysses System Specialist

BAND 6

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust. 

The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field.  We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients

  • Rated Good by the CQC
  • Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
  • Our Research and Innovation Centre works closely with our main academic partner, University College London
  • Recognised as a centre of excellence,  leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
  • Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
  • In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
  • Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.

This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.

Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:

  • Patients first, always
  • Excellence, in all we do
  • Trust, honesty and respect, for each other
  • Equality, for all

Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.

Job overview

We are seeking a dedicated and experienced Ulysses System Specialist to join our dynamic team. The successful candidate will be responsible for the development, implementation, and maintenance of the Ulysses systems and processes. This role involves providing informed advice and support to all grades of staff and managing the day-to-day operations of the Ulysses system, focusing on Incidents, Risk Register, Excellence Reporting, and some queries on the PALs and Complaints Modules.

Main duties of the job

Key Responsibilities:

  • Develop, implement, and maintain Ulysses systems and processes.
  • Provide expert advice and support to staff on all aspects of the Ulysses system.
  • Manage day-to-day operations of the Ulysses system, ensuring efficient handling of Incidents, Risk Register, Excellence Reporting, and some PALs and Complaints queries.
  • Promote patient safety and improve staff experience and use of the Ulysses system.
  • Monitor the occurrence of incidents and support the identification of incidents requiring escalation and investigation.
  • Administer and coordinate the Trust’s response to National Safety Alerts through the CAS system.
  • Collaborate closely with the Patient Safety Manager to ensure effective incident management and patient safety practices.

Working for our organisation

At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:

  • Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
  • Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
  • Ranked #1 among all Acute Specialist Trusts for "We work flexibly."

At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive. ​

Joining our organisation means enjoying a wide range of staff benefits, including:

  • 24/7 access to wellbeing support through our Employee Assistance Programme.
  • A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
  • A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
  • Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare

At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.

Detailed job description and main responsibilities

Essential Experience and Skills:

  • Proven experience with the Ulysses system, particularly in managing Incidents, Risk Registers, Excellence Reporting.
  • Strong understanding of patient safety principles and practices and awareness of PSIRF and LFPSE.
  • Excellent organisational skills with the ability to manage multiple priorities in a busy environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to provide clear and concise advice and support to staff at all levels.
  • Ability to work collaboratively with the Patient Safety Manager and other stakeholders to promote a culture of safety and continuous improvement.

Desirable Experience and Skills:

  • Previous experience in a healthcare setting, particularly within the NHS.
  • Familiarity with the CAS system and handling National Safety Alerts.
  • Experience in training and supporting staff in the use of Ulysses system

Personal Attributes:

  • Proactive and self-motivated with a strong attention to detail.
  • Ability to work under pressure and meet deadlines.
  • Strong team player with a positive attitude and willingness to contribute to the continuous improvement of patient safety

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyInvestors in People: GoldImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeNational Preceptorship for Nursing Quality MarkBronze Trailblazer by Race Equality MattersDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly EmployerRoyal College of Anaesthetists AccreditedCareLeaver Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Homa Al-Hakim
Job title
Patient Safety Lead & Trust Patient Safety Specialist
Email address
[email protected]
Telephone number
020 3 947 0423 (Ext: 5844)
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