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Job overview

The Senior Room Manager is the initial decision maker in relation to SWL’s SCC, allocating and prioritising responses, escalations and tasks that respond to internal / system issues and national requirements to ensure strong co-ordination and real-time management of the SWL Urgent care system.

The role involves responsibility for daily leadership of the System Coordination Centre (SCC). The functions within the SCC are:

·       Operational Oversight (pressure surge)

·       EPRR

·       SWL ICB Emergency Planning, Resilience and Response

·       SWL ICB Single Point of Contact (SPoC)

·       System escalation

·       SWL ICB Incident Management

·       SWL ICB Business Continuity Management

The post holder will be one of the main daily contacts with providers across SW London on issues relating to surge management, system pressure and emerging system issues, and will coordinate assurance to key stakeholders, including ICB directors and NHSE (R). They will lead on the day-to-day management of the SCC and be responsible for the appropriate management of issues and workstreams related to the SCC’s surge and SPoC related functions.

The role will require weekend and bank holiday working as part of the team rota.

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Main duties of the job

Job functions and responsibilities:

System Coordination Centre – shift leading

·       Organise and attend key SCC meetings both scheduled and ad-hoc, chairing when required.

·       Ensure, through the wider SCC team, that all key SCC related issues and decisions are logged and actioned / escalated where appropriate in-line with agreed processes. Undertake analyses of the level of risk associated with each issue to determine when escalation to the Deputy Director is appropriate.

·       Ensure professional and timely response to calls made to the SCC, recording and filing requests and liaising with SWL providers / external organisations as appropriate.

·       Ensure that the Single Point of Contact inbox is monitored throughout the day, at a minimum of every 15minutes, managing the tasks and cascading of information in-line with agreed process.

·       Capture and manage actions, owners and deadlines.

·       Lead daily system surge calls, production of reports and implementation of identified actions.

Working for our organisation

NHS South West London Integrated Care Board (ICB), as part of South West London Integrated Care System (ICS), is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our six boroughs: Croydon, Merton, Kingston, Richmond, Sutton and Wandsworth.

Each ICS consists of two statutory elements:

• an Integrated Care Board, bringing the NHS together with its partners locally to improve health and care services
• an Integrated Care Partnership (ICP): the broad alliance of organisations and representatives concerned with improving the care, health and wellbeing of the population, jointly convened by the ICB and local authorities in the area.

ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of integrated care systems (ICSs):

• to improve outcomes in population health and healthcare;
• tackle inequalities in outcomes, experience and access;
• enhance productivity and value for money and;
• help the NHS support broader social and economic development.

NHS South West London Integrated Care Board decides how the South West London NHS budget is spent and develops plans to improve people's health, deliver higher quality care, and better value for money.